Warranty Analyst
REV Group, Inc
full-time
Posted on:
Location Type: Office
Location: Ocala • Florida • United States
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About the role
- Independently research, develop, author, edit, and maintain complex technical manuals, service documentation, and operating instructions for custom fire trucks and emergency vehicles.
- Exercise professional judgment to interpret engineering drawings, electrical schematics, hydraulic systems, and mechanical assemblies into clear technical content.
- Establish and maintain documentation standards, templates, terminology, and formatting across all technical publications.
- Ensure documentation accurately reflects custom configurations, options, and variations unique to individual apparatus builds.
- Author and maintain warranty manuals, warranty policies, claim procedures, and technical warranty guidance.
- Apply discretion and technical expertise to ensure warranty documentation aligns with design intent, manufacturing processes, and service expectations.
- Collaborate with Warranty, Service, and Engineering teams to resolve documentation gaps impacting warranty claims or field repairs.
- Process warranty claims and additional documentation to support units in the field.
- Maintain the current policies and procedures on the website and dealer portal.
- Serve as a technical documentation subject-matter contributor supporting Engineering, Quality, Production, Service, and Customer Support functions.
- Proactively identify documentation risks, inconsistencies, or compliance concerns and recommend corrective actions.
- Provide technical documentation input during new product development, design changes, and continuous improvement initiatives.
- Ensure all documentation complies with applicable industry standards (e.g., NFPA), internal quality systems, and regulatory requirements.
- Maintain document revision control, approval workflows, and change histories in accordance with company procedures.
- Support internal and external audits, customer reviews, and regulatory inquiries related to technical documentation.
- Analyze field feedback, warranty trends, and service data to improve documentation clarity, accuracy, and usability.
- Lead or support initiatives to enhance documentation efficiency, consistency, and accessibility.
- Coordinate development of diagrams, tables, flowcharts, and technical illustrations to support user understanding.
Requirements
- Associate’s or Bachelor’s degree in Technical Writing, Engineering Technology, Mechanical/Electrical Technology, or a related field, or equivalent professional experience.
- Minimum of 3 years of professional experience in technical writing, documentation, or warranty support within manufacturing, heavy equipment, automotive, or specialty vehicle industries.
- Demonstrated ability to independently interpret complex technical information and apply professional judgment.
- Advanced written communication skills with a strong attention to accuracy, consistency, and detail.
- Proficiency in documentation tools and document control systems.
Benefits
- Independent decision-making
- Technical expertise and analysis
- Professional judgment and discretion
- Cross-functional influence
- Organization and document governance
- Continuous improvement mindset
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical writingdocument controlengineering drawing interpretationelectrical schematic interpretationhydraulic systems documentationmechanical assembly documentationwarranty documentationtechnical documentation standardsdocumentation revision controltechnical illustration
Soft Skills
professional judgmentattention to detailcollaborationproblem-solvingcommunicationanalytical skillsproactive identification of risksinitiativeaccuracyconsistency