Senior Customer Service Advisor – Commercial Vehicles
Return on Investment Ltd
full-time
Posted on:
Location Type: Hybrid
Location: Milton Keynes • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £24,000 - £30,000 per year
Job Level
Senior
About the role
- Manage commercial vehicle customer requests from start to finish
- Provide fair and efficient resolutions to customer enquiries and complaints.
- Collaborate closely with Kia UK specialist teams to enhance product and service knowledge.
- Support back-office administration, including goodwill or loss-of-use support.
- Evaluate and process financial goodwill payments where applicable.
- Achieve and exceed SLA targets, ensuring accuracy and attention to detail in every interaction.
- Contribute to continuous improvement through feedback, reporting, and process reviews.
- Provide guidance and support to other Customer Service Advisors and team members.
- Maintain compliance with all regulatory and information security standards, including GDPR and Health & Safety.
Requirements
- Proven experience in commercial vehicle customer service and complaints management.
- Strong working knowledge of CRM systems and Microsoft Office (Excel, PowerPoint).
- Excellent communication skills – both written and verbal – with the ability to build strong relationships and handle complex situations with empathy and professionalism.
- Analytical mindset with the ability to interpret data and identify improvement opportunities.
- Exceptional time management and organisational skills – able to prioritise effectively under pressure.
- A positive, methodical, and adaptable approach to work.
Benefits
- An annual performance bonus of up to £1500 per year
- A cool £500 a year to spend on things that boost your mental or physical wellness, like gym memberships, sportswear, wellness apps, and even extra healthcare for your family.
- Hybrid working following training
- Team social events
- Free parking
- Access to education bursaries
- A day off and a voucher to pamper yourself on your birthday.
- A company pension plan.
- A healthcare plan to keep you feeling your best.
- A generous annual leave allowance, which grows the longer you stick around.
- Special deals on buying a car through our schemes.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
commercial vehicle customer servicecomplaints managementCRM systemsMicrosoft OfficeExcelPowerPointdata interpretationfinancial goodwill paymentsSLA targetsregulatory compliance
Soft skills
communication skillsrelationship buildingempathyprofessionalismanalytical mindsettime managementorganisational skillsprioritisationadaptabilitycontinuous improvement