Retorna

Art Director

• Stewardship and evolution of the visual identity
• Define, document, and update the brand's visual guidelines
• Ensure consistency across campaigns, social media, web, product, and all communications
• Develop a proprietary aesthetic that makes Retorna recognizable even without its logo
• Maintain a warm, human, and culturally relevant aesthetic for the Venezuelan community
• Design visual directions that translate into memorable and effective campaigns
• Turn insights and strategies into clear, powerful, and culturally connected visual concepts
• Anticipate visual trends inside and outside the fintech sector, adapting them to our identity
• Guide a long-term visual vision that continuously elevates the brand
• Lead the AI-Driven Designer, Motion Designer, and Web & Digital Experience Designer
• Provide clear, constructive, and empathetic feedback to raise the team's visual standards
• Foster smooth coordination between Brand, Growth, Product, and UX/UI
• Establish workflows that balance speed, quality, and experimentation
• Institute trends and agile processes
• Introduce new methodologies, references, AI tools, and visual systems
• Implement agile processes that accelerate creative cycles without sacrificing quality
• Lead a test-and-learn culture, measuring visual impact on Growth metrics
• Turn creativity into performance: increase CTR, VTR, audience retention, and visual effectiveness
• Oversee shoots, illustration, animation, editing, and production of key assets
• Manage external vendors when necessary
• Ensure visual excellence across all deliverables, from mass campaigns to digital micro-interactions
• Direct the visual expression of landing pages, website, product, and transactional experiences
• Ensure total coherence between marketing, product, UX/UI, and Brand
• Co-create prototypes and flows with the digital design team
• Organize team tasks by impact, complexity, and urgency
• Establish clear review flows, visual QA, and delivery processes
• Maintain world-class quality even under fast deadlines

Art Director – Fintech

Backend Engineer

• Construir: Un ledger interno que sea la fuente de verdad de cada centavo que movemos
• Capacidades de wallet para nuevos productos
• Integraciones con proveedores de pago en LATAM y Europa (APIs bancarias, wallets, corresponsales)
• Mejorar: Refactor de los flujos de PIG y POG para que escalen y sean mantenibles
• Resiliencia de pagos: retry strategies, circuit breakers, manejo de estados inconsistentes, dead letter queues
• Mantener: ~20,000 transacciones diarias fluyendo sin pérdidas, duplicados ni retrasos

Senior Backend Developer – Core Payments, Core Reporting

Salesforce Developer

• Liderar técnicamente: Dirigir equipo de 3-4 engineers (admins + developers)
• Definir arquitectura, patrones de diseño y estándares técnicos
• Code reviews rigurosos
• Mentorear en Apex, LWC, integraciones y performance optimization
• Administración avanzada: Gestionar entornos (dev/sandbox/prod) con estrategia de deployment clara y CI/CD
• Automatización de procesos operativos críticos: conciliaciones, validaciones KYC/AML, alertas
• Governance de datos: eliminar duplicados, garantizar calidad, ejecutar migraciones seguras
• Configurar security layers, perfiles, permisos y compliance financiero
• Desarrollo Apex con criterio arquitectónico
• Resolver problemas de infraestructura crítica: Diagnostiques bottlenecks reales y propongas soluciones técnicas viables

Salesforce Tech Lead

Creative Strategist

• Convertir el día a día del usuario venezolano en ideas, insights y conceptos creativos
• Realizar benchmarking constante de campañas, dinámicas, trends, formatos y creators relevantes
• Monitorear tendencias, memes, audios, noticias, tensiones culturales
• Desarrollar conceptos creativos y hooks para TikTok, Reels y YouTube Shorts
• Colaborar con Diseño, Community, Brand & Content para asegurar consistencia
• Levantar oportunidades en tiempo real basadas en contextos, trends y conversaciones
• Liderar la estrategia de contenido viral: definir hipótesis, narrativas y formatos priorizados
• Proponer mejoras e iteraciones basadas en datos

Recruitment

• Support talent attraction and selection processes
• Manage end-to-end recruitment for operational and technical positions
• Post job openings on various platforms
• Actively source candidates on LinkedIn
• Conduct initial candidate screening and apply filters
• Coordinate interviews with hiring managers and candidates
• Keep the ATS up to date with process information
• Follow up with candidates and maintain fluid communication
• Create engaging job posting content
• Keep the careers page updated

Recruitment Analyst

Manager

• Identify and develop new business opportunities in the area of cross-border payments to grow Retorna’s customer base
• Establish and maintain strategic relationships with key partners and stakeholders in the blockchain services industry
• Analyze market trends and customer needs to adapt and improve our product and service offerings
• Collaborate with internal teams to ensure business development initiatives align with the company’s overall objectives
• Monitor the performance of business development initiatives and prepare reports for senior management, proposing improvements when necessary

Business Development Manager – Cross-border Payments

Full-stack Engineer

• Liderar técnicamente un squad de 4-5 engineers
• Codear ~50% de tu tiempo — no buscamos un TL de reuniones
• Diseñar la arquitectura del nuevo core payments
• Definir contratos, eventos, y boundaries entre dominios
• Asegurar que cada transacción sea auditable, reconciliable y compliant
• Mentorear al equipo y subir la barra técnica