Director of RCM Operations

RethinkFirst

. Ensure strict HIPAA-compliant confidentiality with all client-related data .

Posted 5/5/2026full-timeRemote • Alabama, Arizona, California, Colorado, Florida, Idaho, Illinois, Iowa, Montana, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Ensure strict HIPAA-compliant confidentiality with all client-related data
Build and oversee A/R team to manage assigned accounts and mitigate AR backlog
Oversee QA manager & work closely with QA team to improve program and processes developed for RCM team across functions
Assist in developing strategic plans/programs to enhance RCM functionality to exceed the goals/objectives assigned to the RCM team.
Delineate, define, and streamline functional activities, ensuring maximum utilization of all resources in the US and India.
Travel to India to meet with the team at least twice a year.
Assist in identifying, analyzing, and addressing challenges and/or breakdowns in the processes across the RCM Team
Oversee Vendor productivity and performance, including management of procedures and workflows
Make recommendations to Rethink leadership to address and improve our customer’s experience.
Aid in account escalations from management and clients to ensure a timely resolution is reached & communicated when needed
Assist in monitoring/updating project plans surrounding key initiatives for the RCM team and assure deadlines/goals are being met
Assist in monitoring/updating internal and external reporting requirements.
Regularly provide VP of Revenue Cycle Management with status updates including account escalations, weekly KPI reporting, staffing concerns and quality assessments
Assist in the development and execution of growth strategy initiatives (e.g. Integrated Billing system roll-out, acquisition integration) to achieve RCM revenue targets
Evaluate Vendor performance, provide feedback and deliver/monitor action plans
Identify and implement process improvements and workflow automation of RCM functions
Interview candidates, as needed
Other special projects/assignments as needed

Requirements

What you’ll need

Minimum 7 years of experience with demonstrated expertise in successfully managing a high-performance RCM operation while meeting or exceeding industry benchmarks
Minimum 7-10-years Insurance Billing experience which includes knowledge of ICD-10 and CPT guidelines
Experience managing or closely working with offshore teams/vendors.
Experience working with a team in India is strongly preferred.
ABA (Applied Behavior Analysis) billing experience
Strong knowledge of billing software, preferably Tebra, Azalea and Central Reach
Strong, in-depth knowledge of revenue cycle management principles and practices; including medical billing, coding, collections, managed care products, regulatory compliance, payor credentialing, and financial reporting
Exceptional written and oral communication skills
Exceptional attention to detail and accuracy
Positive & Development-oriented
Must be a “Hands-on” Leader working with clients and internal teams.
Strong leadership qualities

Benefits

Comp & perks

Three weeks of paid time off, in addition to 7 paid holidays
Generous Health, Dental & Vision benefits package
401k eligible after a year of employment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

RCM operation managementInsurance BillingICD-10CPT guidelinesbilling softwareTebraAzaleaCentral Reachmedical billingfinancial reporting

Soft Skills

written communicationoral communicationattention to detailleadershipteam collaborationproblem-solvingstrategic planningcustomer experience improvementhands-on leadershipdevelopment-oriented