RethinkFirst

Manager – Product and Client Analytics

RethinkFirst

full-time

Posted on:

Location Type: Remote

Location: Remote • Alabama, Arizona, Connecticut, Florida, Hawaii, Illinois, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Virginia, Washington, Wisconsin, Wyoming • 🇺🇸 United States

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Job Level

SeniorLead

Tech Stack

Swift

About the role

  • Work cross-functionally with Product and Engineering teams to define requirements and reportable events for new features and enhancements; manages and prioritizes backlog items related to the reporting roadmap.
  • Partner with Product and Engagement teams to identify trends and understand user interaction cycle, influencing product and member journey touchpoints.
  • Champion the standardization and refinement of both internal and external reporting capabilities, driving the identification and closure of data and analytics gaps, thereby enhancing the efficiency and efficacy of RethinkCare's reporting framework.
  • Demonstrate thought leadership in contributing to overall business goals, objectives, and strategies, as well as short- and long-term business priorities.
  • Enhances operational efficiency and response times by cultivating a culture of collaboration and trust between the Data Analytics and Quality Assurance teams to ensure swift identification and resolution of data discrepancies.

Requirements

  • 7+ years’ experience in an analyst function
  • 5+ years’ experience in customer success, or operations functions preferred
  • Strong understanding of SaaS business metrics
  • Ability to perform advanced analysis in Microsoft Excel and Google Sheets
  • Experience in SaaS business models
  • Excellent presentation and communications skills - a comfortable and engaging delivery style
  • Track-record of data driven projects that have made an impact on the business
  • Ability to quickly adapt based on business needs and prioritize appropriately
  • Ability to engage and drive trust with internal teams to foster collaborative partnerships
  • Strong analytics capabilities - building, analyzing, and interpreting customer data to present ROI
  • 2+ years of experience in Customer Success, Consulting or similar client-facing functions
  • Bachelor's degree preferred
  • Professional Experience: Proven ability to manage multiple priorities, maintaining strict attention to detail.
Benefits
  • Generous health, dental, & vision benefits package
  • Flexible paid time off
  • 11 paid company holidays
  • 401k + matching
  • Parental leave
  • Access to our award-winning RethinkCare platform supporting neurodiversity in the workplace through parental success, professional resilience, and personal wellbeing.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
advanced analysisMicrosoft ExcelGoogle Sheetsdata analysisreporting capabilitiesdata discrepanciesSaaS business metricscustomer data analysisROI presentationdata-driven projects
Soft skills
collaborationtrust buildingcommunication skillspresentation skillsadaptabilityprioritizationattention to detailinfluencingthought leadershipoperational efficiency
Certifications
Bachelor's degree