AR Specialist – Collections
RethinkFirst
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Arizona, Connecticut, Florida, Hawaii, Illinois, Kentucky, Louisiana, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Virginia, Washington, Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Monitor aging reports and follow up on past due accounts via phone, email and third-party platforms
- Identify outstanding invoices with past the contracted payment terms, 30+ days on a weekly basis
- Determine possible reasons why invoice was missing for payment
- Resolve and follow up
- Recommend accounts for escalation, suspension, write off or third-party collections when necessary
- Maintain accurate records of collection activities and customer interactions
- Send out weekly updates to management with collection notes for invoices with 60+
- Monitor accounts receivable, track outstanding balances, and follow up with clients on overdue payments
- Review outstanding past due balances to identify issues to review and follow up
- Coordinate with other departments for complex or escalated cases
- Ask for collection assistance from sales team and account owners when customer becomes unresponsive
- Generate accurate customer invoices based on contracts, usages, data, and logs
- Identify billing errors and data analysis
- Ensure all billing activities comply with HIPAA and privacy standards
- Safeguard all protected health information (PHI) while performing billing, invoicing, and data analysis tasks
- Maintain detailed documentation of all charges and supporting records
- Respond to customer inquiries about billing and invoices
- Approving and verifying amounts in Salesforce cases
- Customer inquiries and queries in Salesforce
- Support AR billing-related updates.
Requirements
- 3-5 years of experience in a similar role
- Experience with ERP (Sage Intacct or NetSuite) & Salesforce Preferred
- Advanced Microsoft Excel skills (e.g., pivot tables, VLOOKUP)
- High attention to detail and commitment to data accuracy
- Self-starter who can work independently with minimal supervision
- Able to manage a high volume of daily tasks with accuracy and efficiency.
Benefits
- Generous health, dental, & vision benefits package
- Flexible paid time off
- 11 paid company holidays
- 401k + matching
- Parental leave
- Access to our award-winning RethinkCare platform supporting neurodiversity in the workplace through parental success, professional resilience, and personal wellbeing.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
accounts receivabledata analysisbillinginvoicingcollection activitiesHIPAA complianceattention to detaildata accuracySalesforceMicrosoft Excel
Soft skills
self-starterindependent workhigh volume task managementaccuracyefficiencycommunicationproblem-solvingcollaborationcustomer serviceorganization