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Customer Success Manager, French Speaking
RetailNextCustomer Success Manager acting as the primary post-sales owner for French-speaking clients in retail analytics. Ensuring successful onboarding and continued value through proactive engagement.
About the role
Key responsibilities & impact- Owning end-to-end customer onboarding, including product training, vendor enablement, store-level troubleshooting, and expectation setting
- Serving as the primary point of contact for all customer inquiries including product issues, setup questions, support, and billing coordination
- Ensuring timely internal response and resolution of customer issues by coordinating with cross-functional teams
- Monitoring and proactively managing customer health across all Empowerment components
- Driving product adoption by proactively communicating new features and updates to customers
- Following up on changes in customer health metrics, identifying root causes, and coordinating resolutions
- Monitoring infrastructure health including device uptime and sensor performance, and initiating proactive fixes
- Tracking product usage, engagement trends, and feature adoption using tools such as Pendo
- Engaging customers showing declining usage or engagement and implementing recovery actions
Requirements
What you’ll need- 2+ years of experience in a B2B SaaS customer success or account management role
- Professional proficiency in French (spoken and written), with the ability to communicate clearly and effectively with French-speaking customers
- Ability to troubleshoot technical and operational issues across software and hardware environments
- Strong organizational skills with the ability to manage multiple customer accounts simultaneously
- Ability to collaborate cross-functionally and drive accountability for issue resolution.
Benefits
Comp & perks- Best Self Allowance
- Annual stipend for personal growth
- Recharge Days (Monthly company-wide day off)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B SaaScustomer onboardingproduct trainingtroubleshootingcustomer health monitoringproduct adoptionusage trackingengagement trends analysis
Soft Skills
communicationorganizational skillscollaborationproblem-solvingaccountability