Restream

Product Designer

• Find elegant solutions to product and UX challenges with attention to detail
• Contribute to the overall product and design direction of the company
• Create flows, prototypes, and high-fidelity visuals for your features
• Collaborate with product, engineering, and other teams during discovery, development, and launch
• Contribute to our design system
• Help to grow our team and establish a design culture

Principal Product Designer

Customer Support

• Engage directly with Restream users via live chat, email, and social media to provide fast, friendly, and accurate assistance.
• Be an expert on Restream’s platform, staying updated with product changes and live streaming trends to provide informed support and guidance.
• Solve user challenges related to livestreaming on platforms like YouTube and Twitch, ensuring creators have all the tools to succeed.
• Troubleshoot and escalate technical issues, collaborating with our Engineers for timely resolution.
• Advocate for customers and collaborate across teams by sharing user feedback with Product, Engineering, and Marketing.
• Contribute to support quality by participating in ongoing learning and team-wide initiatives to improve workflows, support content, and the customer experience.
• Foster customer loyalty by proactively sharing tips, best practices, and hidden gems of our product in every interaction.

Principal Product Designer

Customer Support Representative