Reston Consulting Group, Inc.

Engineer

• Design, install, configure, maintain, and support enterprise VoIP and telephony infrastructure
• Work with Federal clients on migration to modern architecture (e.g. Teams telephony)
• Perform operational support and sustaining engineering for analog, digital, and VoIP telephone systems
• Install, configure, and maintain telephone system hardware, cabling, software, and associated infrastructure
• Support Moves, Adds, and Changes (MAC) activities across multiple customer locations
• Configure and maintain VoIP phones, softphones, Wi-Fi phones, call processors, gateway systems, and E911 services
• Maintain VoIP system interfaces and perform programming to ensure seamless connectivity
• Administer telephone firewall logging, monitoring, and security policies
• Maintain E911 infrastructure and emergency call routing
• Maintain EBS (Emergency Broadcast System)
• Provide translations and routing for cellular and remote VoIP 911 services
• Monitor trunk utilization and recommend capacity improvements
• Generate telephone call detail reports and provide near real-time reporting for authorized personnel
• Support voice mail platforms, automated attendants, announcements, broadcast lists, and user messaging services
• Configure and maintain enterprise telephony features including: Call forwarding, Call transfer, Three-way and six-way conferencing, Hunt groups, Call park, Call pickup, Caller ID, Speed dial, Voicemail services
• Develop user guides, operating procedures, and technical documentation
• Provide operator services, directory assistance, and conference call support
• Protect customer privacy and telecommunications security
• Participate in after-hours support, scheduled maintenance windows, and an on-call rotation
• Support major customer events requiring evening or weekend coverage

VoIP Engineer – Secret Clearance Required