Support Specialist, Workforce

Restaurant365

Support Specialist responsible for supporting R365 Payroll clients and delivering high-quality support experience. Collaborating with internal teams and ensuring clients receive timely support.

Posted 8/1/2026full-timeAustin • California, Ohio, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Payroll and HR Systems, with strong technical aptitude for troubleshooting and resolving customer issues. Effective communication skills are essential for articulating complex information clearly and providing training as needed.

Highest-signal resume keywords

Payroll Systems ExperienceHR Systems KnowledgeExcel ProficiencyTechnical Support SkillsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportTroubleshootingSoftware Defect DiagnosisDocumentationBasic Training

Soft Skills

Attention to DetailSolution Oriented MindsetFlexibilityAdaptabilityCustomer Service Orientation

Tools & Technologies

R365 Payroll IntegrationScreen Sharing ToolsLive Chat Platforms

Industry Keywords

PayrollHR SystemsCustomer SupportSelf-Help DocumentationTicket Management

About the role

Key responsibilities & impact

Respond to technical support tickets
Prompt customers for information necessary to troubleshoot problem reports
Reach out to customers by phone and/or screen share as necessary to understand problem reports
Help customers understand R365 payroll integration functionality
Diagnose and document software defects and escalate them to management
Participate in live chats
Manage personal queue of customer tickets
Identify gaps in company self-help documentation
Identify and share ticket trends with Implementation Team
Conduct Basic Training on an as-need basis
Other duties as assigned

Requirements

What you’ll need

Previous background with Payroll and HR Systems
High attention to detail
Excel knowledge
Flexible and adaptable based on the needs of the client and internal team
Solution oriented mindset with ability to articulate under pressure
Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
Strong technical aptitude with experience communicating across multiple platforms
A passion for helping people get the most out of technology

Benefits

Comp & perks

Comprehensive medical benefits, 100% paid for employee
401k + matching
Equity Option Grant
Unlimited PTO + Company holidays
Wellness initiatives