Restaurant365

Senior Manager, Customer Success Enablement

Restaurant365

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $116,000 - $174,000 per year

Job Level

Senior

About the role

  • Design and deliver enablement programs that standardize programs including success planning, risk management, QBR execution, and renewals.
  • Partner with the Director of Revenue Enablement to turn CS/S priorities into focused enablement programs that reduce risk, drive adoption and expansion, and strengthen KPI execution.
  • Define success metrics with Director of Revenue Enablement, CS Leadership, and CS Ops and monitor adoption, execution quality, retention signals, and expansion outcomes.
  • Drive consistent tool usage and workflow execution in Gainsight, Gong, Glean, and related CS technologies through micro-training, job aids, and embedded reinforcement.

Requirements

  • 7+ years in Customer Success Enablement or Revenue Enablement roles
  • Strong understanding of retention, expansion, adoption, and renewals in SaaS or recurring revenue.
  • Experience using data and metrics to guide enablement impact and improvement.
  • Familiarity with Gainsight, Gong, Glean, Salesforce, and Showpad.
  • Proven ability to deliver measurable training, coaching frameworks, and scalable programs.
  • Strong cross-functional collaboration and execution skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Travel up to 10%
Benefits
  • Competitive compensation package
  • Ability to work remote or hybrid
  • Comprehensive medical benefits
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives
  • Philanthropy events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success enablementrevenue enablementdata analysismetrics trackingtraining deliverycoaching frameworksprogram developmentrisk managementsuccess planningKPI execution
Soft Skills
cross-functional collaborationexecution skillstime managementadaptabilitycommunication