Accounts Receivable, Collections Specialist
Restaurant365
full-time
Posted on:
Location Type: Hybrid
Location: Mexico City • 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Negotiate with customers on past due amounts
- Approve, create and enforce payment plans
- Create & maintain process documentation for various collections strategies
- Monitor and recommend any seriously delinquent accounts for database termination
- Review Customer Agreements to understand where we can and should enforce our legal terms
- Apply open credit memos to open customer invoices.
- Process payments of various forms (credit card, ACH, checks)
- Investigate cases and make suggestions on refund requests
- Facilitating approved payment plans and executing new due dates in system
- Leverage current systems to automate dunning campaigns
- Research and suggest technologies for automation of cash processes (dunning, cash application, etc.)
- Onboard, train, coach & mentor other team members on enterprise cash collections strategies
Requirements
- 3+ years demonstrated A/R, accounting or financial process experience
- Bachelor’s in business or Accounting preferred
- Demonstrated customer service experience
- Salesforce experience (preferred but not required)
- Sage Intacct experience (preferred but not required)
- Flexibility with workload and ability to adhere to tight deadlines, and able to adjust schedules as needed
- Knowledge of SaaS companies and subscription-based revenue models
- Understanding of GAAP principles, and internal controls
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
accounts receivablepayment processingcollections strategiesprocess documentationdunning campaignscash applicationrefund investigationcredit memo applicationGAAP principlesinternal controls
Soft skills
negotiationcustomer serviceflexibilitytime managementcoachingmentoringcommunicationproblem-solvingteam collaborationadaptability