Customer Care Specialist
Restaurant Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • Minnesota • 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
Junior
About the role
- Handle inbound technical service calls and provide phone support for customers
- Provide telephone support to external customers related to specialized restaurant equipment
- Track customer communication and update information in CRM software
- Assess customer’s needs and provide appropriate support and communication
- Provide troubleshooting over the phone
- Prepare daily/weekly/monthly call reports
- Cross train in other functions of the Call Center
Requirements
- 1+ years related experience and/or training in hands-on equipment repair and customer service
- High school diploma or equivalent
- Bi-lingual speaking preferred (Spanish / English)
Benefits
- Professional development
- Competitive health care coverage
- Incentives
- Healthy work and life balance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
hands-on equipment repairtroubleshootingcustomer service
Soft skills
communicationcustomer supportcross training
Certifications
high school diploma