Operations Partner

Restaurant Brands International

Operations Partner driving operational excellence for Burger King franchises. Collaborating with leadership to enhance performance, guest experience, and brand standards.

Posted 4/16/2026full-timeLafeyette • Louisiana • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The Operations Partner is responsible for driving operational excellence and performance across franchise organizations within a designated market.
Acting as the primary business consultant and operations expert for franchisees, this role collaborates with franchise leadership teams to optimize operational performance, enhance guest experience, and uphold brand standards.
Partner with franchisees to assess and improve operational performance, developing short- and long-term plans to drive profitability and efficiency.
Conduct comprehensive business reviews for franchisees, addressing key areas such as operations, sales, profitability, financial health, and development obligations.
Act as a business consultant, analyzing operational metrics and financial reports to develop actionable improvement strategies in areas like guest satisfaction, speed of service, and operational efficiency.
Ensure franchisee adherence to brand standards, including food safety, cleanliness, and maintenance, advising on improvements as needed.
Collaborate with cross-functional teams (Operations, Marketing, Development, Technology) to support franchisees in implementing new initiatives, product launches, and process improvements.
Utilize data to track key performance indicators (KPIs) such as Average Complaint Ratio (ACR), Speed of Service (SOS), and Overall Guest Satisfaction (OSAT), developing insights to inform decision-making.

Requirements

What you’ll need

Bachelor’s degree in Business, Hospitality, or a related field required.
5+ years of experience in operations, preferably in multi-unit management within QSR, retail, or a similar industry.
Strong business and financial acumen with a proven ability to analyze, interpret, and improve financial and operational metrics.
Skilled in root-cause problem-solving methodologies and able to apply these in a fast-paced, results-driven environment.
Exceptional relationship-building and communication skills, with the ability to influence and collaborate effectively with franchisees and internal stakeholders.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with data analytics tools is an asset.
Willingness to travel within the assigned region and accommodate a flexible schedule to meet operational needs, including occasional evenings and weekends.

Benefits

Comp & perks

health insurance
retirement plans
paid time off
flexible work arrangements
professional development
ongoing training programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementfinancial analysisdata analyticsroot-cause problem-solvingperformance metrics analysisoperational efficiencyguest satisfaction improvementprofitability enhancementmulti-unit managementbusiness consulting

Soft Skills

relationship-buildingcommunicationinfluencingcollaborationproblem-solvinganalytical thinkingadaptabilityteamworkleadershipcustomer service orientation