Restaurant Brands International

Franchise Business Partner

Restaurant Brands International

full-time

Posted on:

Location Type: Office

Location: Chicago • Illinois • Wisconsin • United States

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Salary

💰 $135,000 - $140,000 per year

About the role

  • Conduct holistic business reviews with franchisees, covering areas such as restaurant operations, profitability, sales, and brand standards.
  • Provide guidance on long-term planning, operational efficiencies, and strategies to create a profitable business model.
  • Support the onboarding of new franchisees, facilitating site visits, and ensuring operational readiness.
  • Ensure franchisees comply with brand standards in food safety, cleanliness, repair, and maintenance.
  • Serve as the primary point of escalation for issues related to brand standards, including Zero Tolerance and Restaurant Evaluation Visits (REV).
  • Collaborate with franchisees to develop corrective action plans when necessary, ensuring high-quality and consistent restaurant performance.
  • Lead targeted training and coaching sessions for franchise teams in collaboration with Operation Partners (OPs).
  • Support the roll-out of system-wide initiatives, new product launches, and regional marketing strategies to ensure franchisees are equipped to succeed.
  • Drive improvement in key metrics such as Speed of Service (SOS), Guest Satisfaction (OSAT), and other performance indicators.
  • Utilize RBI’s Problem-Solving Methodology to identify and address operational issues, analyzing data to drive business improvement.
  • Create and implement data-driven action plans in collaboration with franchise teams to achieve desired outcomes.
  • Report and present operational insights to franchisees and stakeholders, ensuring transparency and alignment on business goals.

Requirements

  • Bachelor’s degree in Business, Hospitality, or a related field
  • 5-7+ years of experience in QSR, retail, food & beverage, or similar franchised industry, with multi-unit management experience preferred
  • Strong understanding of business and financial metrics, with the ability to analyze and interpret data to support decision-making
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and familiarity with data analysis tools
  • Proven ability to build and maintain strong relationships with franchisees, colleagues, and stakeholders
  • Skilled in root-cause problem-solving methodologies and able to implement solutions to drive operational improvement
  • Effective communicator, with excellent presentation and influencing skills
  • Willingness to travel within the assigned market to support franchise locations and field teams.
Benefits
  • health benefits (medical, dental, vision and life insurance) offered upon hire date
  • fertility benefits to support family planning needs
  • a 401(k) plan with Company match available after the first year of service
  • time-off programs (PTO, sick leave, Company-observed holidays, and parental leave)
  • short-term and long-term disability insurance
  • telemedicine & mental wellness support
  • various learning and development courses
  • comprehensive global paid parental leave program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisbusiness metrics analysisoperational efficienciesproblem-solving methodologiesaction plan implementationrestaurant operationsprofitability analysissales strategiesbrand standards compliancemulti-unit management
Soft Skills
relationship buildingcommunicationpresentation skillsinfluencing skillscoachingcollaborationleadershipstrategic planningproblem-solvingorganizational skills