General Manager – Field Service Operations

ResQ

General Manager building ResQ’s commercial HVAC/R technician organization and service operations. Owning technical standards, customer experience, P&L performance, and expansion across markets.

Posted 8/13/2026full-timeFlorida, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive HVAC/R expertise with a focus on commercial systems, including the ability to manage service operations, develop technicians, and drive service sales. Proven track record in optimizing service metrics and establishing operational standards for technician performance and customer satisfaction.

Highest-signal resume keywords

HVAC/R ExperienceService Operations ManagementTechnical DiagnosisService Sales LeadershipClass A HVAC/R Contractor License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical AuditsPerformance StandardsSOP CreationService Metrics ManagementP&L OwnershipCapacity UtilizationDiagnostic StandardsJob DocumentationEscalation ProceduresAccount Expansion

Soft Skills

CoachingTeam DevelopmentCustomer Satisfaction Focus

Certifications & Qualifications

Class A HVAC/R Contractor License

Industry Keywords

HVAC/RService ManagementCommercial HVACResidential HVACSafety StandardsBackground ChecksService AgreementsFleet ManagementTechnical Competency AssessmentMarket Expansion

About the role

Key responsibilities & impact

Build the recruiting, assessment, onboarding, and retention process for HVAC/R technicians
Hire and develop service managers, lead technicians, and field technicians through performance standards, ride-alongs, technical audits, coaching, and corrective action
Establish licensing, insurance, vehicle, tool, safety, and background-check requirements
Create technical SOPs, diagnostic standards, job documentation, pricing guardrails, and escalation procedures
Own dispatch, capacity, utilization, first-time completion, callbacks, SLAs, and customer satisfaction
Own the service P&L, including labour productivity, overtime, fleet, parts, warranty expense, and gross margin
Build service-sales capabilities across repairs, replacements, maintenance agreements, and account expansion
Partner with Sales and Operations on estimating, scope validation, and complex opportunities
Determine when markets can support additional internal technicians
Build a repeatable operating model for launching and scaling RSG markets

Requirements

What you’ll need

5+ years of HVAC/R experience
3+ years managing technicians, dispatch, or service operations
Strong commercial HVAC/R experience; residential-only experience is insufficient
Technical ability to diagnose difficult jobs and assess technician competency
Proven experience hiring and developing technicians
Experience owning service metrics including revenue, utilization, gross margin, callbacks, and customer satisfaction
Experience selling or leading service sales, including repairs, replacements, maintenance agreements, or account expansion
Must hold an active Class A HVAC/R contractor license or equivalent unrestricted state license required to perform and supervise commercial HVAC/R work in the state where the role is based
Ability to travel approximately 25–40%
Ability to travel between Canada and the United States

Benefits

Comp & perks

Equal opportunity employer
Workplace diversity commitment
Accommodation for applicants with disabilities throughout the hiring process
Mission-driven startup environment
Access to a Talent Notion page with recruitment information