ResPro Health, LLC

Bilingual

• Welcome patients into continuous care program(s) and review benefits and services included
• Coordinate with the patient’s Respiratory Therapist and pulmonary providers to ensure a collaborate approach to care
• Educate patients on the frequency and use of their assigned in-home monitoring devices, if applicable
• Create a personalized, comprehensive care plan with the patient via phone or video visits
• Identify and address any barriers to patient success
• Provide specific education and coaching on patients' chronic pulmonary conditions
• Connect with the patient frequently to review readings and update their plan of care monthly
• Serve as the patient's first contact for all non-emergent needs (example - medication refills, scheduling, appointment reminders, etc.)
• Assist patients in the navigation of their healthcare (example - assisting patients with scheduling appointments, coordinating with specialists, and ensuring preventative screenings are completed, etc.).
• Review and evaluate in-home device readings in real time, during normal business hours
• Follow established protocols for identifying, communicating and documenting device trends and any associated symptoms in the patient's medical record
• Escalate concerning readings and/or symptoms to the provider following a communication protocol established by the provider
• Establish a meaningful rapport that builds trust, open communication, and motivation to make a positive change in the patient's health

Bilingual, Spanish Speaking Registered Nurse – Remote Pt Monitoring, Chronic Care

Billing Specialist

• Support enrollment and billing operations for Care Management programs
• Manage the end-to-end billing cycle across multiple EMR systems
• Ensure timely and accurate claim submission, payment tracking, denial resolution, and client/patient support
• Initiate calls to eligible patients, clearly explaining care programs
• Confirm patient eligibility and verify insurance coverage
• Maintain accurate records of patient interactions
• Collaborate with internal teams and healthcare providers
• Consistently meet or exceed established enrollment targets
• Assist with claim drop in EMR systems
• Analyze payment reports to monitor reimbursement trends
• Investigate and follow up on denied claims
• Respond to client billing inquiries and questions
• Conduct regular analysis of billing trends
• Stay current with billing regulations and payer updates
• Communicate billing changes to the leadership team

Enrollment and Billing Specialist

Customer Support

• Company Overview: ResPro Health dedicated to providing partners in respiratory space tools and resources for remote patient monitoring and chronic care management.
• Position Overview: Detail-oriented professional to join Enrollment Team and support Clinical Team; manage multiple priorities across teams.
• Patient Outreach & Education: Initiate calls to eligible patients, explain benefits of care programs, assist care team with patient communication.
• Eligibility Verification: Confirm patient eligibility and verify insurance coverage.
• Data Entry & Management: Maintain accurate records of patient interactions and documentation.
• Patient-Centered Communication: Communicate professionally, empathetically, and engagingly to build trust and encourage participation.
• Team Collaboration: Work closely with internal teams and healthcare providers for coordination and support.
• Performance Goals: Consistently meet or exceed established enrollment targets.

Enrollment and Clinical Support Specialist

Therapist

• ResPro Health is committed to supporting healthcare providers in the respiratory field by offering resources and tools to implement impactful programs such as remote patient monitoring and chronic care management.
• As a Respiratory Therapist with our team, you will have the opportunity to engage with patients daily, ensuring compliance with prescribed therapies and improving overall outcomes.
• Working from the comfort of your own home, you will collaborate with a dedicated team of specialists to enhance patient care and drive innovation in respiratory medicine.
• Provide clinical oversight and guidance to Certified Medical Assistants
• Manage and support patients on Advanced BiPAP ST, AVAPS, IVAPS, ASV
• Assist CPAP patients with specialized needs
• Recommend adjustments to PAP settings and create orders in electronic medical records
• Educate and coach patients on CPAP devices and care
• Identify and address barriers to compliance for advanced PAP machine patients
• Collaborate with providers and escalate any concerns as needed
• Coordinate and order CPAP supplies for advanced PAP machines
• Maintain accurate patient records and stay current on respiratory therapy practices