Response Labs - The Digital CRM & Loyalty Marketing Agency

Business Development Rep

• Proactively source, prospect, and qualify leads via personalized outreach, networking, and leveraging existing relationships—this is a hunter role.
• Participate in the pitch process from initial contact to contract negotiation, working with the CEO and Leadership Team to craft bespoke proposals.
• Cultivate and nurture a personal network within the target market to generate high-quality referrals and inbound opportunities.
• Own and meticulously track all sales activities within the existing Salesforce ecosystem, providing reliable forecasting to the Leadership Team.
• Commit to significant travel (25-40%) to attend industry events and conduct on-site client meetings, representing the Response Labs brand.

Director, Business Development

Account Manager

• Manage day-to-day operations of assigned client account(s), with direction and oversight from Director
• Serve as a primary client contact for project updates, deliverables, and coordination
• Facilitate regular communication between clients and internal teams (creative, strategy, media and technology), ensuring that all parties are aligned and informed
• Lead and/or participate in client and internal meetings, making relevant contributions
• Assist in developing project briefs, client presentations, reports, and performance analyses
• Ensure accuracy and quality control across all client-facing work
• Understand and monitor project budgets, flagging scope changes or risks early
• Demonstrate curiosity and take initiative when presented with problems, helping to come up with solutions
• Support Account Supervisors or Directors in developing strategic account plans
• Understand and anticipate potential roadblocks and challenges, in advance of them becoming issues, for the client or internal team

Digital Marketing

• Assist with day-to-day account management and client deliverables.
• Support the development of CRM, loyalty, and digital marketing campaigns.
• Research to inform insights and strategy.
• Help gather, organize, and analyze data to measure campaign or audience performance.
• Contribute to creative brainstorming sessions and assist with content development.
• Collaborate with cross-functional teams to ensure accuracy and timeliness of work.
• Participate in team meetings and share your ideas and perspectives.

Director, Business Development

Account Manager

Digital Marketing Intern