Respondology

Account Manager

• Build and own Respondology’s partnerships strategy across social platforms, adtech, Martech, and ecosystem partners
• Identify, pitch, and secure high-value strategic partners — from large platforms to fast-moving web 3.0 players
• Develop deep, trust-based relationships with senior stakeholders
• Drive revenue through partnerships: co-selling motions, referrals, channel programs, and new business opportunities
• Develop joint value propositions and GTM plans with partners to expand reach and accelerate pipeline
• Travel for in-person meetings, events, and relationship building — showing up where it matters
• Stay close to the work: prospecting, follow-ups, negotiation, paperwork, and everything in between
• Collaborate with Sales, Marketing, Product, and executive leadership to ensure alignment and maximize partner impact
• Build the reporting, systems, and processes needed to scale partnerships predictably
• Bring creativity and out-of-the-box thinking to deals, activations, and co-marketing opportunities
• Represent Respondology with a mix of polish, persistence, and just-enough charm to get the job done

Head of Channel Partnerships

Sales Development Rep

• Research and identify potential mid-market prospects using LinkedIn, Apollo, and other CRM tools
• Run multi-channel outreach (calls, email, LinkedIn) to generate conversations
• Qualify inbound leads and book meetings for Account Executives
• Keep CRM (Hubspot) up to date with activity and pipeline progress
• Collaborate with the SDR Manager and AEs to refine messaging and improve conversion rates
• Consistently meet or exceed activity and opportunity targets

Sales Development Representative – Mid-Market

Onboarding Specialist

• Work directly with clients to onboard new accounts, guide platform setup, and ensure customers are configured correctly across Respondology and connected social platforms
• Investigate and resolve client issues by diagnosing platform behavior, integrations, and configuration problems, determining root causes, and driving issues to resolution
• Serve as a point of contact between clients, Customer Success, and internal technical teams to ensure issues are clearly understood, documented, and addressed
• Manage multiple active client requests and issues simultaneously, prioritizing based on urgency, impact, and operational context
• Review and audit human moderation activity for alignment with client guidelines, and respond to moderator questions or concerns through email support as needed
• Document common issues, solutions, and workflows to improve onboarding consistency and reduce repeat troubleshooting over time
• Identify patterns in client questions or issues and suggest process, tooling, or documentation improvements that make onboarding and support more efficient
• Communicate clearly and proactively with clients and internal stakeholders on status, next steps, and expectations
• Build and maintain deep knowledge of the Respondology platform and evolving social media platform requirements to stay ahead of potential issues

Client Ops & Onboarding Specialist

Account Executive

• Own the full sales cycle—from outbound prospecting to signed contract
• Generate a significant portion of your own pipeline through outbound prospecting, cold outreach, and creative sourcing strategies
• Drive new ARR through a healthy mix of inbound leads, event-driven opportunities, and self-generated outbound opportunities
• Develop a strong understanding of Respondology's products, value, and buyers
• Lead consultative discovery to surface business pain points and tie Respondology's ROI to the needs of marketing, brand, and social teams
• Consistently meet or exceed sales quotas and KPIs
• Accurately manage your pipeline, activities, and accounts in HubSpot
• Collaborate closely with Marketing, Product, and Customer Success to ensure a seamless buyer journey