Respondology

Onboarding Specialist

• Work directly with clients to onboard new accounts, guide platform setup, and ensure customers are configured correctly across Respondology and connected social platforms
• Investigate and resolve client issues by diagnosing platform behavior, integrations, and configuration problems, determining root causes, and driving issues to resolution
• Serve as a point of contact between clients, Customer Success, and internal technical teams to ensure issues are clearly understood, documented, and addressed
• Manage multiple active client requests and issues simultaneously, prioritizing based on urgency, impact, and operational context
• Review and audit human moderation activity for alignment with client guidelines, and respond to moderator questions or concerns through email support as needed
• Document common issues, solutions, and workflows to improve onboarding consistency and reduce repeat troubleshooting over time
• Identify patterns in client questions or issues and suggest process, tooling, or documentation improvements that make onboarding and support more efficient
• Communicate clearly and proactively with clients and internal stakeholders on status, next steps, and expectations
• Build and maintain deep knowledge of the Respondology platform and evolving social media platform requirements to stay ahead of potential issues

Client Ops & Onboarding Specialist

Account Executive

• Own the full sales cycle—from outbound prospecting to signed contract
• Generate a significant portion of your own pipeline through outbound prospecting, cold outreach, and creative sourcing strategies
• Drive new ARR through a healthy mix of inbound leads, event-driven opportunities, and self-generated outbound opportunities
• Develop a strong understanding of Respondology's products, value, and buyers
• Lead consultative discovery to surface business pain points and tie Respondology's ROI to the needs of marketing, brand, and social teams
• Consistently meet or exceed sales quotas and KPIs
• Accurately manage your pipeline, activities, and accounts in HubSpot
• Collaborate closely with Marketing, Product, and Customer Success to ensure a seamless buyer journey

Backend Engineer

• Design and build data ingestion pipelines integrating with dozens of external sources (social platforms, third-party APIs, web scrapers)
• Architect ETL workflows using Airflow and Kafka to process high-volume data streams (millions of records daily)
• Collaborate with AI/ML engineers to ensure data quality and availability for Agentic RAG pipelines
• Build and optimize multi-store data architecture: vector databases (Pinecone), relational databases (Postgres), and search engines (OpenSearch)
• Develop and maintain integrations with social media platforms (Meta, LinkedIn, TikTok, X/Twitter) handling webhook ingestion and API polling
• Optimize data freshness, throughput, and reliability across distributed systems
• Participate in code reviews and contribute to backend services (FastAPI/Python, occasional Ruby on Rails)

Senior Backend Software Engineer, Data/ETL

Product Manager

• Translate customer needs, business priorities, and product strategy into clear, actionable product improvements
• Partner closely with Engineering, Design, Data, Product Marketing, Customer Success, and Leadership to define goals, success metrics, and delivery plans
• Own and maintain the product roadmap, aligning priorities and timelines with business goals
• Write clear product requirements and acceptance criteria to guide engineering execution

• Build and maintain RESTful APIs for our Respond and Discover products using FastAPI/Python and Ruby on Rails
• Design and optimize database schemas, queries, and indexes for PostgreSQL and OpenSearch/Elasticsearch
• Analyze and improve API response times, focusing on sub-second performance for high-traffic endpoints
• Integrate with OpenAI APIs and optimize prompt engineering for AI-powered comment responses
• Debug production issues, conduct root cause analysis, and implement preventive solutions
• Write comprehensive tests and participate in code reviews to maintain high code quality
• Collaborate with frontend engineers and product managers to deliver features end-to-end
• Monitor system performance using DataDog and respond to alerts

Client Ops & Onboarding Specialist

Account Executive

Senior Backend Software Engineer, Data/ETL

Product Manager

Senior Software Engineer – Backend