respond.io

Customer Success Manager – LATAM

respond.io

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Collaborate closely with customers to understand their goals and help them maximize the value of the Respond.io platform
  • Assist customers during the onboarding process, ensuring a positive and smooth experience
  • Develop and maintain strong relationships with both internal and external stakeholders
  • Act as a point of contact for customer issues and ensure timely resolution
  • Gain a deep understanding of customer needs, use cases, and objectives to ensure effective utilization of the Respond.io platform
  • Monitor and report on customer satisfaction and platform usage
  • Focus on maintaining high customer satisfaction and retention rates
  • Acquire in-depth knowledge of the Respond.io platform and identify opportunities for customer growth, collaborating with the internal team to propose upsells

Requirements

  • 3+ years of B2B SaaS experience in Customer Success, Consulting, and Account Management
  • Experienced in working with international customers and handling global accounts
  • Attentive listener with an ability to address customer concerns effectively
  • Strong communication skills in Spanish and MUST be fluent in English to convey complex ideas clearly
  • Skilled in negotiating complex renewal contracts in a SaaS environment
  • Proficient in optimizing complex business processes
  • Familiarity with business messaging platforms, CRM systems, and Customer Success tools
  • Passionate about digital transformation and understanding diverse businesses
  • Ability to provide customer feedback and insights to various departments for product improvement
  • Deep understanding of our products, industry trends, and competition
  • Able to quickly grasp technical concepts and keen to become an expert in our software
  • An agile team player who is excited by the fast-paced start-up environment and is eager to make a difference.
Benefits
  • You will be part of a culture that is built on trust, respect, and collaboration, where everyone is valued and feels like they belong.
  • You will join a diverse team of people from all over the world who are passionate about serving our global customers.
  • You will grow more here than you would anywhere else, that is a promise.
  • Pizza parties, birthday cakes, social events (Laser tag, go-cart, paintball), you'll always be looking forward to it!
  • Beer O'Clock on Fridays? Naah, we have it every day!
  • Are you a PlayStation fan? It gets fun when you get to beat your colleague on a FIFA game at the office!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaSCustomer SuccessConsultingAccount Managementnegotiating contractsoptimizing business processesdigital transformationtechnical conceptscustomer feedbackupselling
Soft Skills
attentive listenerstrong communicationcustomer relationship managementproblem-solvingteam playeradaptabilitycustomer satisfaction focusstakeholder managementinterpersonal skillscollaboration