Lead administration and optimization of network infrastructure and systems;
Own complex infrastructure changes, upgrades, and reconfigurations;
Establish and maintain standards, documentation, and best practices for infrastructure management
Lead Server Management including Active Directory, O365, Azure, HyperV, and other infrastructure security platforms
Partner with the Information Security team with security related tasks, projects, and initiatives
Lead Tier 3 technical support across desktop, server, network, system admin, and voice systems;
Provide assistance to other help desk staff to resolve more complex issues.
Assist in the client connectivity setups, security infrastructure, network adds/configurations/changes/troubleshooting
Act as the primary escalation partner for offshore teams in China and India;
Coordinate cross-region troubleshooting and incident resolution;
Improve global support workflows and knowledge transfer while ensuring consistency across regions
Support the Technology team with M&A due diligence and integration planning and execution of system migrations
Lead mid-to-long-term and Tier 3 Technology projects;
Leverage knowledge and IT expertise to troubleshoot and make recommendations;
Manage project deadlines to ensure deliverables are completed on time
Drive automation, modernization, and operational efficiency initiatives
Leverage knowledge of technology implementations to coach and mentor other members of technology teams on global implementations

Requirements

Bachelor's Degree in Information Technology or related area of study
5-7 years' experience in system administration, cloud infrastructure, and server and network administration
3-5 years' experience providing help desk operations support
2 years' experience working on M&A integrations
Working knowledge of Azure, Active Directory and AWS
Experience with networking, including Cisco, ASA, Switches, IPv4, NAT, ACLs, firewalls, Wi-Fi technologies, VOIP, and QoS
Experience with Microsoft Server, O365, Exchange, and Linux
Self-motivated with a passion for technology and networks
Exceptional troubleshooting skills and a quick and enthusiastic learner
Occasional nights/weekend hours may be required to perform or support system updates, troubleshooting, and scheduled maintenance

Benefits

Generous PTO plan with paid holidays + floating holidays
100% paid Employee Healthcare on Day 1
Eligible for all medical, dental, and vision benefits on Day 1
401k with employer match, vested on Day 1
Opportunity to work for a growing, global organization.
Ability to engage with clients and internal partners to make an impact
Organization-wide focus on growth and development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

system administrationcloud infrastructureserver administrationnetwork administrationtroubleshootingnetworkingautomationmodernizationsecurity infrastructureM&A integrations

Soft Skills

self-motivatedpassion for technologyexceptional troubleshooting skillsquick learnercoachingmentoringproject managementcommunicationcollaborationleadership

Certifications

Bachelor's Degree in Information Technology