Client Success Manager, Compliance

Resource Innovations

Client Success Manager leading compliance-focused programs and building client relationships at Resource Innovations. Analyzing data and presenting recommendations to enhance operational efficiency.

Posted 7/24/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $75,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, project management, and data analysis to drive compliance initiatives and enhance operational efficiency. Proficient in developing strategic recommendations and delivering impactful presentations to diverse stakeholders.

Highest-signal resume keywords

Client Relationship ManagementProject ManagementData AnalysisPresentation DevelopmentStakeholder Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData AnalysisCompliance ReviewOperational MetricsProgram Improvement

Soft Skills

Client ServiceCollaborationTime ManagementCommunicationProblem Solving

Tools & Technologies

Power BIMicrosoft PowerPoint

Industry Keywords

Compliance ProgramsEnergy EfficiencyClean EnergyUtility ProgramsSustainability

About the role

Key responsibilities & impact

Serves as the primary client relationship lead for compliance initiatives, building trusted partnerships and ensuring client objectives are achieved.
Reviews compliance dashboards, program data, and operational metrics to identify trends, risks, and opportunities for program improvement.
Develops and manages project plans, tracks deliverables, and coordinates stakeholders to ensure initiatives and action items are completed on schedule.
Presents compliance reviews, key findings, and strategic recommendations to clients and cross-functional stakeholders.
Analyzes program performance data and compliance findings to recommend process improvements that enhance customer experience, operational efficiency, and program integrity.
Balances multiple client priorities and facilitates collaboration across internal teams and external partners to drive successful program outcomes and continuous improvement.
Other duties as assigned.

Requirements

What you’ll need

3+ years of experience in client success, account management, project management, program management, consulting, or a related client-facing role.
Experience managing project plans, tracking deliverables, and coordinating multiple stakeholders across concurrent initiatives.
Experience analyzing business, operational, compliance, or program data to identify trends and develop actionable recommendations.
Experience developing and delivering presentations to clients, leadership teams, and large stakeholder groups.
Demonstrated ability to manage multiple priorities and deadlines while maintaining exceptional client service.
Interest in sustainability and passionate about making a meaningful impact on the environment.
Experience supporting utility, energy efficiency, clean energy, rebate, or compliance programs.
Experience using Power BI or similar tools to review dashboards and interpret data-driven insights.
Experience facilitating client-facing meetings and presenting analytical findings and recommendations to executive and cross-functional audiences.
Experience developing executive-level PowerPoint presentations, business reviews, and strategic recommendations.

Benefits

Comp & perks

three weeks of paid vacation annually
paid holidays
401(k)-retirement plan with employer match
medical, dental and vision coverage
parental leave
employee assistance program
commuter benefits
additional supplemental offerings