Bilingual Customer Service, Rebate Processing Specialist

Resource Innovations

Customer Service / Data Entry Specialist providing processing and support in energy transformation firm. Engaging customer support for utility program portfolios and contributing to climate change mitigation.

Posted 7/6/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $17 - $20 per hourWebsite

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Provides basic troubleshooting and recommend solutions
Data Entry - enters data into various database applications
Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered
Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents.
Communicates effectively as part of team approach with other departments in servicing customers.
Provides customer service activities such as responding to emails and phone calls.
Provides exceptional customer service and call handling in a customer centric environment.
Safeguards confidential customer information
May provide peer training to co-workers job shadowing support as assigned in area of responsibility
Willing to support any program within the department as assigned
Other duties as assigned

Requirements

What you’ll need

Minimum of a high school diploma or equivalent
Fluent in both English and Spanish
Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm
Minimum 6+ months of related work experience in a call center environment
Proficiency in 10-key data entry from computer keyboard.
Experience with various Microsoft programs, including Word, Excel, Access
Strong attention to detail
Strong organizational and prioritization skills and ability to multi-task
Excellent written and verbal communication skills
A positive and customer - friendly outlook
Able to follow directions as they are given
Reliable high-speed internet service and the ability to maintain a secure, consistent home internet connection that supports daily job responsibilities, including video conferencing, collaboration tools, and other work-related systems is required. For optimal performance, a minimum internet speed of 50 Mbps download and 5 Mbps upload is required, with 70+ Mbps download preferred. Connection stability is essential. Satellite and mobile internet connections may not provide the reliability necessary for roles requiring frequent video conferencing, VoIP communications, or other real-time collaboration activities.
Experience in a data entry processing and customer centric call center environment preferred.
Experience working in energy efficiency or utility fields a plus

Benefits

Comp & perks

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status.
Competitive salaries based on a candidate's skills, experience, and qualifications for the position.
Discretionary annual bonus eligibility.
Comprehensive benefits package designed to promote health, financial security, and work-life balance.
Three weeks of paid vacation annually.
Paid holidays.
401(k) retirement plan with employer match.
Medical, dental, and vision coverage.
Parental leave.
Employee assistance program.
Commuter benefits.
Additional supplemental offerings.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data Entry10-Key Data EntryMicrosoft WordMicrosoft ExcelMicrosoft Access

Soft Skills

Strong Organizational SkillsExcellent Communication SkillsCustomer-Friendly OutlookAbility to Multi-Task