Energy Efficiency Program Delivery Analyst

Resource Innovations

Energy Efficiency Program Delivery Analyst managing vendor relationships and project coordination for utility programs. Ensuring program success and improving processes in a collaborative environment.

Posted 5/27/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a primary point of contact for vendors, contractors, utility partners, and internal teams, building strong, trust-based relationships that support program participation and long-term engagement
Deliver vendor onboarding, training, and ongoing engagement, ensuring clear understanding of program requirements, tools, and processes
Drive project advancement through proactive communication, coordination, and follow-up, helping projects move efficiently from opportunity through completion
Support customers and vendors through the application process, helping to remove barriers, resolve issues, and ensure timely submissions
Balance external engagement with internal coordination, ensuring alignment between vendors, program requirements, and internal teams
Report on project and program activity, maintain trackers and databases, and ensure data accuracy and visibility across systems
Develop and support vendor-facing communications, including program updates, outreach emails, and educational materials
Identify process gaps, inefficiencies, or recurring issues, and recommend practical improvements to enhance program operations and scalability
Collaborate cross-functionally with program management, engineering, software, data, and marketing teams to improve workflows, reporting, and program delivery
Adapt quickly to evolving program needs, market conditions, and client priorities while maintaining a high level of responsiveness and accountability
Other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in Environmental Science, Business, Marketing, Communications, Economics, Engineering, or a related field, or equivalent professional experience
Approximately 3+ years of experience in energy efficiency programs, account management, customer success, outreach, project coordination, or a related field
Strong relationship-building and communication skills with the ability to engage effectively across vendors, clients, and internal teams
Demonstrated ability to move work forward through organization, follow-up, and problem-solving
Comfort balancing people-facing responsibilities with administrative, operational, and process-driven work
Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
Experience working with spreadsheets, program portals, or CRM-type systems
Ability to identify inefficiencies and contribute to process improvements
Interest in sustainability, clean energy, and making a meaningful impact
Valid U.S. driver’s license and ability to travel locally as needed

Benefits

Comp & perks

three weeks of paid vacation annually
paid holidays
401(k) retirement plan with employer match
medical, dental and vision coverage
parental leave
employee assistance program
commuter benefits
additional supplemental offerings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project coordinationvendor onboardingdata accuracyprocess improvementprogram managementcustomer successenergy efficiency programsoutreachproblem-solvingattention to detail

Soft Skills

relationship-buildingcommunicationorganizationfollow-upresponsivenessaccountabilityadaptabilitymulti-taskingengagementcollaboration