Bilingual Customer Service, Rebate Processing Specialist

Resource Innovations

Customer Service and Data Entry Specialist providing processing and support for energy client programs nationwide. Handling data entry and customer service activities in a remote setup.

Posted 5/1/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $17 - $20 per hourWebsite

About the role

Key responsibilities & impact

Provides basic troubleshooting and recommend solutions
Data Entry - enters data into various database applications
Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered
Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents.
Communicates effectively as part of team approach with other departments in servicing customers.
Provides customer service activities such as responding to emails and phone calls.
Provides exceptional customer service and call handling in a customer centric environment.
Safeguards confidential customer information
May provide peer training to co-workers job shadowing support as assigned in area of responsibility
Willing to support any program within the department as assigned
Other duties as assigned

Requirements

What you’ll need

Minimum of a high school diploma or equivalent
Fluent in both English and Spanish
Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm
Minimum 6+ months of related work experience in a call center environment
Proficiency in 10-key data entry from computer keyboard.
Experience with various Microsoft programs, including Word, Excel, Access
Strong attention to detail
Strong organizational and prioritization skills and ability to multi-task
Excellent written and verbal communication skills
A positive and customer - friendly outlook
Able to follow directions as they are given

Benefits

Comp & perks

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position.
In addition to base pay, employees may be eligible for a discretionary annual bonus.
Comprehensive benefits package designed to promote health, financial security, and work-life balance.
Three weeks of paid vacation annually.
Paid holidays.
401(k) retirement plan with employer match.
Medical, dental and vision coverage.
Parental leave.
Employee assistance program.
Commuter benefits.
Additional supplemental offerings.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entry10-key data entryMicrosoft WordMicrosoft ExcelMicrosoft Access

Soft Skills

attention to detailorganizational skillsprioritization skillsmulti-taskingwritten communicationverbal communicationcustomer serviceteamworkpositive outlook

Certifications

high school diploma or equivalent