Client Services Manager, Workforce Development Team
Certus
Client Delivery Director
Resource Innovations
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $150,000 - $210,000 per year
Job Level
Lead
About the role
- Oversee the Customer Program Delivery Team based in CA and serve as a trusted partner to clients.
- Resource planning, budgeting, forecasting, and driving innovation and continuous improvement in program delivery.
- Build upon and enhance successful programs, identify opportunities for strategic growth, and develop tailored approaches to help clients achieve goals.
- Directly oversee 4-5 Managers and 30+ supporting team members administering a mature business energy efficiency portfolio.
- Work in close partnership with the Director of Business Development to expand and evolve utility-focused solutions.
- Lead and strengthen strategic client relationships, serving as a trusted advisor who proactively identifies opportunities to build on existing successes and advance client objectives.
- Engage directly with client leadership to co-develop forward-looking strategies.
- Translate client priorities into actionable delivery plans and ensure programs are innovative, high-quality, and impactful.
- Address and resolve client concerns and ensure contract compliance and achievement of performance metrics.
- Secure and align staffing and resources, maintain financial accountability, and provide accurate forecasts and strategic insights.
- Mentor and develop staff to enhance client engagement skills and technical expertise.
Requirements
- Located in or willing to relocate to the greater Bay Area/San Francisco area within 30 days of acceptance.
- Bachelor’s or Master’s Degree.
- 7+ years managing or implementing energy efficiency, demand response, or load management programs for North American utilities.
- 5+ years of team leadership experience with a track record of driving strong client engagement and results.
- 3+ years working with utilities in the Northwest, with knowledge of regional priorities, key regulatory rulings, and energy efficiency program structures.
- Proven ability to design and deliver innovative solutions that align with client strategic goals and improve existing program outcomes.
- Ability to travel up to 25% of the time.
- Interest in sustainability and passionate about making a meaningful impact on the environment.
