Manages and implements program data verification processes across multiple programs and clients.
Manages daily Salesforce operations, including user setup, roles, profiles, permissions, and security settings.
Optimize Salesforce environment(s) to support business operations and strategic initiatives.
Configures Salesforce objects, fields, and page layouts.
Participate in Salesforce release management, testing, and deployment activities.
Diagnoses and troubleshoots application issues to determine root cause of problems or malfunctions. Proactively identifies and scopes database enhancement opportunities.
Provide day-to-day user support, addressing user inquiries, resolving general user issues, and assisting in user training and onboarding.
Creates and maintains comprehensive process documentation.
Generates weekly, monthly, and ad hoc reports to audit, monitor & measure performance, and relevant metrics.
Coordinates across multiple organizations and departments and responsible for communication of relevant information.
Analyzes complex sets of data and develops reporting tools in Excel and various ecommerce software systems to support program operations, summarizes findings and improves data processes.
Provides analysis and supports accurate forecasting for internal use and to inform clients and partners of program projections.
Supports program evaluation efforts and identifies opportunities for process improvement.

Requirements

A minimum of a Bachelor’s degree and previous data related experience is required.
Prior basic Salesforce administration experience (Configuring users, objects, fields, and page layouts).
Proficient skills with Microsoft Office Suite.
Interest in sustainability and passionate about making a meaningful impact on the environment.
Certified Salesforce Associate or Administrator (Preferred).
Prior experience with Power BI, Tableau, Azure or other dashboarding/data management tools (Preferred).

Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position.
The compensation includes a discretionary annual bonus.
Comprehensive benefits package that includes three weeks of paid vacation per year.
Paid holidays.
401(k)-retirement plan with employer matching.
Health, dental and vision insurance.
Other supplemental benefits.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce administrationdata verificationdatabase enhancementreport generationdata analysisprocess documentationuser supporttroubleshootingExcelforecasting

Soft Skills

communicationproblem-solvingorganizationalcollaborationtrainingprocess improvementattention to detailanalytical thinkingadaptabilitycustomer service

Certifications

Salesforce AssociateSalesforce Administrator