Resolve Tech Solutions

Administration

• Install, configure, upgrade, and maintain SAP systems (ECC, S/4HANA, BW, Solution Manager, etc.).
• Perform daily system monitoring, health checks, and performance tuning.
• Manage client copies, system refreshes, and transport management.
• Administer SAP HANA databases, including backup, recovery, and optimization.
• Ensure system security, user administration, and compliance with audit requirements.
• Implement and maintain high-availability and disaster recovery strategies.
• Troubleshoot and resolve Basis-related issues, working with application and infrastructure teams.
• Apply patches, support packages, and kernel upgrades.
• Integrate SAP systems with third-party applications and cloud platforms.
• Document technical processes and provide support during system go-lives and upgrades.

SAP Basis Administrator

Support Engineer

• Serve as the initial point of contact for end-user technical issues and service requests via phone, email, and ticketing systems.
• Troubleshoot account issues in Active Directory and Microsoft Entra ID, including password resets, lockouts, and group membership updates.
• Provide basic support for Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive.
• Use ServiceNow to log, track, and manage incidents, ensuring timely resolution or escalation.
• Support Microsoft 365 environments under the guidance of senior staff (e.g., mailbox permissions, license verification, Intune device enrollments).
• Escalate advanced issues—such as device compliance, Conditional Access modifications, and file migrations—to L2+ engineers.
• Follow documented SOPs and contribute to internal documentation (e.g., knowledge-base articles).

L1 Support Engineer

Billing Specialist

• Own and manage Microsoft licensing programs (CSP, MCA, EA, NCE, SPLA as applicable)
• Interpret and apply Microsoft licensing rules, terms, and program changes
• Ensure license compliance and readiness for audits or true-ups
• Oversee Microsoft cloud billing accuracy, reconciliation, and reporting
• Manage monthly CSP/NCE billing cycles, proration, credits, and adjustments
• Reconcile Microsoft invoices against reseller invoices and internal usage reports
• Track renewals, commitments, and term expirations to avoid financial risk
• Identify opportunities to optimize licensing and reduce unnecessary spend
• Monitor license utilization and recommend right-sizing actions
• Partner with IT teams on Azure, Microsoft 365, AVD/VDI, and security licensing
• Work closely with Finance and Accounting on accruals, forecasting, and variance analysis
• Maintain accurate license inventories and entitlement documentation
• Produce regular reports on license usage, spend, and compliance status

SAP Basis Administrator

L1 Support Engineer

Cloud Billing Specialist