Resolve Tech Solutions

Backend Engineer

• Develop and maintain backend services to support dynamic rules configuration for event-driven workflows
• Implement RAG hooks to enable intelligent retrieval of SOPs tailored to specific event classes
• Integrate backend solutions with upstream AI/ML and observability components to streamline workflow execution
• Optimize system performance and scalability to handle real-time SOP retrieval and event processing
• Collaborate with cross-functional teams to align backend design with project requirements and client standards
• Secure backend APIs, data flows, and RAG retrieval processes in accordance with security and compliance requirements
• Test and validate backend services to ensure reliability, accuracy, and fault tolerance
• Document system architecture, configuration rules, and integration patterns for knowledge sharing and compliance
• Enhance backend capabilities to improve responsiveness and adaptability to evolving project needs
• Support troubleshooting and incident response efforts related to backend workflows and integrations
• Other duties as assigned

Backend Developer

DevOps Engineer

• Design and maintain secure Kafka-PostgreSQL-S3 data flow architectures to support project initiatives
• Configure and manage secure access controls for all observability roles across tools and platforms
• Test and validate OpenTelemetry flows to ensure accurate and secure data collection
• Coordinate access provisioning and user setup for stakeholders, ensuring adherence to security and compliance requirements
• Collaborate with developers, data engineers, and security teams to streamline CI/CD pipelines and improve operational efficiency
• Monitor system health, troubleshoot issues, and maintain high availability and performance of data pipelines
• Integrate observability solutions (logs, metrics, and traces) to ensure full visibility into hybrid cloud infrastructure
• Implement security best practices for data in transit and at rest across all integrated systems
• Document processes, configurations, and security controls to support knowledge sharing and compliance standards
• Enhance infrastructure and tooling to improve scalability, performance, and security for ongoing and future initiatives

Administration

• Install, configure, upgrade, and maintain SAP systems (ECC, S/4HANA, BW, Solution Manager, etc.).
• Perform daily system monitoring, health checks, and performance tuning.
• Manage client copies, system refreshes, and transport management.
• Administer SAP HANA databases, including backup, recovery, and optimization.
• Ensure system security, user administration, and compliance with audit requirements.
• Implement and maintain high-availability and disaster recovery strategies.
• Troubleshoot and resolve Basis-related issues, working with application and infrastructure teams.
• Apply patches, support packages, and kernel upgrades.
• Integrate SAP systems with third-party applications and cloud platforms.
• Document technical processes and provide support during system go-lives and upgrades.

SAP Basis Administrator

Product Marketing

• The VP leads strategy, growth, and execution of RTS’s SAP business, overseeing pipeline, revenue, partner alignment, and team leadership across the SAP portfolio
• Works with sales leadership, delivery, and strategic partners to scale RTS’s SAP presence and integrate across ERP and digital transformation offerings
• SAP Strategy & Market Positioning: develop unified SAP go-to-market strategy across all sales teams; advise field sellers; define SAP value proposition across implementation, AMS, advisory, and resale
• Sales Execution & Revenue Growth: own a personal SAP sales target with $10M bookings in first year; identify white space; lead direct SAP sales for net-new business
• Team Leadership & Capacity Building: oversee SAP sales and pre-sales with two direct reports; assess and grow capacity; hire Solutions Director; collaborate with delivery
• Partner Ecosystem Engagement: strengthen RTS relationships with SAP America, SAP NS2; collaborate with SAIC, Accenture, Deloitte
• SAP Business Expansion: expand RTS’s current $3M–$4M SAP business into larger share of $50M ERP modernization portfolio; pursue transformation-led engagements

Vice President - SAP Sales & Go-To-Market Transformation

Cloud Engineer

• We are seeking a skilled AWS Cloud Engineer to join our growing Cloud Practice team. You will be responsible for designing, implementing, and maintaining scalable, secure, and resilient cloud solutions on Amazon Web Services (AWS). This is a hands-on engineering role with opportunities to lead cloud modernization and migration initiatives across various client projects.
• Design and implement AWS cloud architectures using services such as EC2, S3, Lambda, RDS, VPC, IAM, ECS, EKS, CloudFormation, and more.
• Collaborate with solution architects, developers, and DevOps teams to build and deploy cloud-native and hybrid applications.
• Manage infrastructure-as-code using tools like CloudFormation, Terraform, or AWS CDK.
• Ensure security, compliance, and best practices in AWS deployments.
• Monitor cloud environments, troubleshoot issues, and optimize performance.
• Assist in migration of on-premises workloads to AWS.
• Develop automation scripts for provisioning, scaling, and configuration management.
• Document technical solutions and mentor junior engineers when needed.

Backend Developer

DevOps Engineer

SAP Basis Administrator

Vice President - SAP Sales & Go-To-Market Transformation

Cloud Architect