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Bilingual Collections Specialist
Resolv GlobalBilingual Collections Specialist at Resolv.Global handling accounts and negotiating payment arrangements. Ideal for experienced professionals with collections expertise and strong English communication skills.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in handling collections calls, negotiating payment arrangements, and ensuring compliance with FDCPA regulations. Proficient in both English and Spanish communication, with a strong focus on achieving performance targets in a remote work environment.
Highest-signal resume keywords
BPO Collections ExperienceThird-Party Collections ExperienceFDCPA Compliance KnowledgeNegotiation SkillsFluent Spanish Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Collections Call HandlingPayment Arrangement NegotiationAccount DocumentationPerformance Goal AchievementObjection Handling
Soft Skills
ProfessionalismComposure Under PressureEffective Communication
Industry Keywords
Collections RegulationsDelinquent AccountsRemote Work ExperienceCustomer Follow-Up
About the role
Key responsibilities & impact- Handle inbound and outbound collections calls professionally and efficiently
- Negotiate payment arrangements and resolve delinquent accounts
- Maintain consistent follow-up communication with customers
- Accurately document all account interactions and updates
- Ensure full compliance with FDCPA and collections regulations
- Meet and exceed individual and team performance goals
- Maintain professionalism and composure during challenging conversations
Requirements
What you’ll need- Previous BPO collections experience is required
- Third-party collections experience is strongly preferred
- Strong understanding of FDCPA and collections compliance regulations
- Excellent English communication skills, both spoken and written
- Fluent Spanish communication skills
- Strong negotiation and objection-handling abilities
- Goal-oriented mindset with the ability to meet performance targets
- Previous remote/work-from-home experience preferred
- Must be permanently based in or close to Barranquilla, Colombia
Benefits
Comp & perks- Ongoing training and coaching
- Competitive weekly compensation in USD
- Uncapped commission structure
- Growth and advancement opportunities
- Supportive, performance-driven team culture