Bilingual Collections Specialist, BAQ

Resolv Global

Collections Specialist handling inbound and outbound collections calls. Negotiating payment arrangements and maintaining compliance with FDCPA regulations in Barranquilla, Colombia.

Posted 7/29/2026full-timeRemote • 🇨🇴 ColombiaJunior💰 $300 per weekWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in inbound and outbound collections, ensuring compliance with FDCPA regulations while effectively negotiating payment arrangements. Possesses strong communication skills in both English and Spanish, with a goal-oriented approach to meet performance targets.

Highest-signal resume keywords

BPO Collections ExperienceThird-Party Collections ExperienceFDCPA Compliance KnowledgeFluent Spanish CommunicationNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Collections Calls HandlingPayment Arrangement NegotiationAccount DocumentationPerformance Goal AchievementObjection Handling

Soft Skills

ProfessionalismComposure Under PressureFollow-Up Communication

Industry Keywords

Collections RegulationsRemote Work ExperienceCustomer InteractionDelinquent Accounts Management

About the role

Key responsibilities & impact

Handle inbound and outbound collections calls professionally and efficiently
Negotiate payment arrangements and resolve delinquent accounts
Maintain consistent follow-up communication with customers
Accurately document all account interactions and updates
Ensure full compliance with FDCPA and collections regulations
Meet and exceed individual and team performance goals
Maintain professionalism and composure during challenging conversations

Requirements

What you’ll need

Previous BPO collections experience is required
Third-party collections experience is strongly preferred
Strong understanding of FDCPA and collections compliance regulations
Excellent English communication skills, both spoken and written
Fluent Spanish communication skills
Strong negotiation and objection-handling abilities
Goal-oriented mindset with the ability to meet performance targets
Previous remote/work-from-home experience preferred
Must be permanently based in or close to Barranquilla, Colombia
Must meet all technical requirements listed above

Benefits

Comp & perks

On-site work opportunity in Barranquilla, Colombia
Competitive weekly compensation in USD
Uncapped commission structure
Growth and advancement opportunities
Supportive, performance-driven team culture
Ongoing training and coaching