IT Service Desk Analyst

Resolv Global

Service Desk Analyst providing IT support in a fast-paced environment. Offering first-level contact and escalation for customer issues across varied service areas.

Posted 7/25/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $7 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service and technical support, with a strong focus on problem-solving and effective communication. Possesses knowledge of ITIL practices and experience in managing Windows and iOS environments, along with familiarity with Service Desk software.

Highest-signal resume keywords

Customer Service SkillsEnd User Services ExperienceWindows and iOS ManagementService Desk Software (ServiceNow)ITIL Understanding

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Troubleshooting SkillsUser Provisioning/AdministrationHardware and Software SkillsActivity ReportingProblem-Solving Process

Soft Skills

Effective CommunicationTeam CollaborationAttention to DetailMulti-TaskingCustomer Focus

Tools & Technologies

MerakiO365Azure ADWorkspace OneBomgar

Industry Keywords

Service Desk ProceduresService Management PracticesTechnical IssuesCustomer FeedbackProcedure Modifications

Tech Stack

Tools & technologies

AzureiOSServiceNow

About the role

Key responsibilities & impact

Provide first-level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route, and redirect problems to the correct resources
Update customer data and produce activity reports
Walk customers through the problem-solving process
Follow up with customers, provide feedback, and see problems through to resolution
Utilize excellent customer service skills and exceed customers' expectations
Ensure proper recording, documentation, and closure
Recommend procedure modifications or improvements
Preserve and grow your knowledge of Service Desk procedures, products, and services.

Requirements

What you’ll need

High school diploma or GED equivalent in Science, Information Technology, or related professional work experience in IT or Desktop Support
Minimum of 2 years of experience working in an End User Services capacity
Ability to maintain composure and customer focus while troubleshooting and solving technical issues
Ability to prioritize and multi-task in a fast-paced environment
Ability to work successfully as part of a team
Ability to work a flexible schedule inclusive of holidays and weekends
Proficiency in English, both spoken and written
Basic skills related to hardware, software, and user provisioning/administration
Basic troubleshooting and problem-solving skills
Proficiency in managing both Windows and iOS environments
Working knowledge of managing common infrastructure technologies and tools (Meraki, O365, Azure AD, Workspace One, Bomgar)
Working knowledge of Service Desk software (ServiceNow)
Understanding of ITIL and Service Management practices
Ability to communicate effectively, both written and verbally, with technical teams, business partners, and end users
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Resolv Global Website LinkedIn All Job Openings 51 - 200 employees Founded 2022 💼 Consulting 🤝 B2B 🎯 Recruiter Consulting
B2B
Recruitment Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide. IT Service Desk Analyst 🔥 9 minutes ago 🇺🇸 United States – Remote 💵 $6 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 🧐 Analyst 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide first-level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route, and redirect problems to the correct resources
Update customer data and produce activity reports
Walk customers through the problem-solving process
Follow up with customers, provide feedback, and see problems through to resolution
Utilize excellent customer service skills and exceed customers' expectations
Ensure proper recording, documentation, and closure
Recommend procedure modifications or improvements
Preserve and grow your knowledge of Service Desk procedures, products, and services. 🎯 Requirements
High school diploma or GED equivalent in Science, Information Technology, or related professional work experience in IT or Desktop Support
Minimum of 2 years of experience working in an End User Services capacity
Ability to maintain composure and customer focus while troubleshooting and solving technical issues
Ability to prioritize and multi-task in a fast-paced environment
Ability to work successfully as part of a team
Ability to work a flexible schedule inclusive of holidays and weekends
Proficiency in English, both spoken and written
Basic skills related to hardware, software, and user provisioning/administration
Basic troubleshooting and problem-solving skills
Proficiency in managing both Windows and iOS environments
Working knowledge of managing common infrastructure technologies and tools (Meraki, O365, Azure AD, Workspace One, Bomgar)
Working knowledge of Service Desk software (ServiceNow)
Understanding of ITIL and Service Management practices
Ability to communicate effectively, both written and verbally, with technical teams, business partners, and end users
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