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Veterinary Client Support Representative
Resolv GlobalVeterinary Client Support Representative assisting veterinary clinics across the U.S. by managing customer calls and supporting pet owners with inquiries and appointment scheduling.
About the role
Key responsibilities & impact- Handle inbound and outbound customer calls professionally and efficiently
- Assist pet owners with appointment scheduling, rescheduling, and general inquiries
- Follow clinic-specific procedures, workflows, and documentation requirements
- Accurately document customer interactions within CRM and scheduling systems
- Escalate urgent concerns according to established procedures
- Maintain a compassionate and professional tone during sensitive customer interactions
- Support veterinary clinics by providing exceptional customer service experiences
- Manage multiple systems and tasks while maintaining accuracy and efficiency
- Meet attendance, productivity, and quality expectations
Requirements
What you’ll need- Must currently reside in Mexico
- Previous call center or customer service experience
- Previous remote work experience
- Excellent English communication skills
- Clear pronunciation with minimal accent
- Strong listening and problem-solving skills
- Ability to follow detailed procedures and workflows
- Strong attention to detail
- Professional and empathetic communication style
- Comfortable handling emotional or sensitive customer conversations
- Immediate availability preferred
Benefits
Comp & perks- Paid training 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
ATS Keywords
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Hard Skills & Tools
CRM systemsscheduling systemscall center experiencecustomer service experienceremote work experience
Soft Skills
communication skillslistening skillsproblem-solving skillsattention to detailempathyprofessionalismability to follow proceduresability to handle sensitive conversations