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Veterinary Client Support Representative
Resolv GlobalVeterinary Client Support Representative assisting pet owners and clinics. Handling calls, scheduling appointments, and maintaining professional communication with a focus on customer service.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CRM experienceticketing system experienceappointment scheduling experience
Soft Skills
excellent English communication skillsstrong listening skillsproblem-solving skillsattention to detailprofessional communication styleempathetic communicationability to follow proceduresability to handle sensitive conversations
Industry Keywords
customer servicecall center experiencehealthcare customer serviceveterinary industry experiencemedical office experienceremote work experiencepet ownershipcompassionate customer service
About the role
Key responsibilities & impact- Handle inbound and outbound customer calls professionally and efficiently
- Assist pet owners with appointment scheduling, rescheduling, and general inquiries
- Follow clinic-specific procedures, workflows, and documentation requirements
- Accurately document customer interactions within CRM and scheduling systems
- Escalate urgent concerns according to established procedures
- Maintain a compassionate and professional tone during sensitive customer interactions
- Support veterinary clinics by providing exceptional customer service experiences
- Manage multiple systems and tasks while maintaining accuracy and efficiency
- Meet attendance, productivity, and quality expectations
Requirements
What you’ll need- Must currently reside in Mexico
- Previous call center or customer service experience
- Previous remote work experience
- Excellent English communication skills
- Clear pronunciation with minimal accent
- Strong listening and problem-solving skills
- Ability to follow detailed procedures and workflows
- Strong attention to detail
- Professional and empathetic communication style
- Comfortable handling emotional or sensitive customer conversations
- Immediate availability preferred
- Healthcare customer service experience
- Veterinary industry experience
- Medical office experience
- Appointment scheduling experience
- CRM experience
- Ticketing system experience
- Pet ownership or a strong passion for animals
Benefits
Comp & perks- Paid weekly in arrears
- Paid training