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Veterinary Client Support Representative
Resolv GlobalVeterinary Client Support Representative assisting pet owners and clinics. Handling calls, scheduling appointments, and maintaining professional communication with a focus on customer service.
About the role
Key responsibilities & impact- Handle inbound and outbound customer calls professionally and efficiently
- Assist pet owners with appointment scheduling, rescheduling, and general inquiries
- Follow clinic-specific procedures, workflows, and documentation requirements
- Accurately document customer interactions within CRM and scheduling systems
- Escalate urgent concerns according to established procedures
- Maintain a compassionate and professional tone during sensitive customer interactions
- Support veterinary clinics by providing exceptional customer service experiences
- Manage multiple systems and tasks while maintaining accuracy and efficiency
- Meet attendance, productivity, and quality expectations
Requirements
What you’ll need- Must currently reside in Mexico
- Previous call center or customer service experience
- Previous remote work experience
- Excellent English communication skills
- Clear pronunciation with minimal accent
- Strong listening and problem-solving skills
- Ability to follow detailed procedures and workflows
- Strong attention to detail
- Professional and empathetic communication style
- Comfortable handling emotional or sensitive customer conversations
- Immediate availability preferred
- Healthcare customer service experience
- Veterinary industry experience
- Medical office experience
- Appointment scheduling experience
- CRM experience
- Ticketing system experience
- Pet ownership or a strong passion for animals
Benefits
Comp & perks- Paid weekly in arrears
- Paid training
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM experienceticketing system experienceappointment scheduling experience
Soft Skills
excellent English communication skillsstrong listening skillsproblem-solving skillsattention to detailprofessional communication styleempathetic communicationability to follow proceduresability to handle sensitive conversations