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Collections Specialist, Bilingual English/Spanish
Resolv GlobalCollections Specialist handling bilingual English/Spanish calls for Resolv.Global's remote team. Focus on third-party collections, negotiating payments, and maintaining compliance.
About the role
Key responsibilities & impact- Handle inbound and outbound collections calls professionally and efficiently
- Negotiate payment arrangements and resolve delinquent accounts
- Maintain consistent follow-up communication with customers
- Accurately document all account interactions and updates
- Ensure full compliance with FDCPA and collections regulations
- Meet and exceed individual and team performance goals
- Maintain professionalism and composure during challenging conversations
Requirements
What you’ll need- Previous BPO collections experience is required
- Third-party collections experience is strongly preferred
- Strong understanding of FDCPA and collections compliance regulations
- Excellent English communication skills, both spoken and written
- Fluent Spanish communication skills
- Strong negotiation and objection-handling abilities
- Goal-oriented mindset with the ability to meet performance targets
- Previous remote/work-from-home experience preferred
- Must be permanently based in Mexico or Colombia
- Must meet all technical requirements listed above
Benefits
Comp & perks- Remote work opportunity within Mexico and Colombia
- Competitive weekly compensation in USD
- Uncapped commission structure
- Growth and advancement opportunities
- Supportive, performance-driven team culture
- Ongoing training and coaching
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
BPO collections experiencethird-party collections experienceFDCPA compliancecollections regulationsnegotiation skillsobjection-handling skillsperformance targets
Soft Skills
communication skillsprofessionalismcomposuregoal-oriented mindset