Bilingual Patient Support Agent

Bilingual professional managing patient support inquiries via calls, emails, and chats. Fully remote position based in Mexico for Resolv.Global.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $6 per hourWebsite

Key responsibilities & impact

Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats
Schedule patient appointments and manage changes or cancellations
Provide patients with clear pre-appointment and post-appointment instructions
Follow up with patients as needed to ensure they have the information they need
Support clinic operations with coordination and administrative tasks
Maintain accurate records of all patient interactions
Handle multiple communication channels at the same time while keeping a calm, professional tone throughout

What you’ll need

Full professional fluency in both English and Spanish, written and spoken
At least 1 year of experience in customer service, patient support, or a similar client-facing role
Proven experience working in a fully remote role
Strong written communication skills with attention to grammar and clarity
Comfortable learning and navigating multiple software tools and platforms
A stable internet connection and a dedicated, quiet home workspace
Strong organizational skills and the ability to manage multiple tasks at once
A patient, empathetic, and professional communication style at all times
Currently residing in Mexico

Comp & perks

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong written communication skillsorganizational skillsempathetic communicationprofessional communicationability to manage multiple tasks