Technical Support Agent – Smart Home Technology

Resolv Global

Join our team to provide technical support for smart home devices remotely. Assist customers through calls and emails while troubleshooting a variety of issues.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $6 per hourWebsite

About the role

Key responsibilities & impact

Handle inbound technical support calls and emails from residents experiencing issues with their smart home devices
Troubleshoot common problems such as Wi-Fi connectivity issues, device pairing failures, and general setup questions
Walk residents through solutions clearly and calmly, adjusting your explanations to their level of comfort with technology
Log and manage all interactions accurately in CRM software
Handle both voice and email support channels, managing multiple tasks at the same time
Stay up to date with product changes and adapt to an evolving support environment

Requirements

What you’ll need

Strong verbal and written communication skills in English
At least 1 year of customer service experience, ideally in a role that handled both calls and emails
A genuine interest in technology and the confidence to troubleshoot device and connectivity issues
Good physical dexterity for working with smart home hardware during the hands-on training period
Experience with CRM software and solid general computer skills
A patient, methodical approach to problem-solving with the customer always in mind
The ability to manage your time and stay focused in a fast-paced remote environment
Comfort with basic financial and leasing terminology, as you will be working in a property management context

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Resolv Global Website LinkedIn All Job Openings 51 - 200 employees Founded 2022 🤝 B2B 🎯 Recruiter B2B
Recruitment Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide. Technical Support Agent – Smart Home Technology 🔥 2 minutes ago 🇺🇸 United States – Remote 💵 $5 / hour ⏰ Full Time 🟢 Junior 📞 Support Engineer 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Handle inbound technical support calls and emails from residents experiencing issues with their smart home devices
Troubleshoot common problems such as Wi-Fi connectivity issues, device pairing failures, and general setup questions
Walk residents through solutions clearly and calmly, adjusting your explanations to their level of comfort with technology
Log and manage all interactions accurately in CRM software
Handle both voice and email support channels, managing multiple tasks at the same time
Stay up to date with product changes and adapt to an evolving support environment 🎯 Requirements
Strong verbal and written communication skills in English
At least 1 year of customer service experience, ideally in a role that handled both calls and emails
A genuine interest in technology and the confidence to troubleshoot device and connectivity issues
Good physical dexterity for working with smart home hardware during the hands-on training period
Experience with CRM software and solid general computer skills
A patient, methodical approach to problem-solving with the customer always in mind
The ability to manage your time and stay focused in a fast-paced remote environment
Comfort with basic financial and leasing terminology, as you will be working in a property management context Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Applications Support Analyst – Health Plan 🔥 3 hours ago Sanford Health 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Applications Support Analyst providing healthcare information system support in rural health. Collaborating with departments and vendors to enhance application workflows and user experience. 🇺🇸 United States – Remote 💵 $26 - $41 / hour ⏰ Full Time 🟢 Junior 📞 Support Engineer 🦅 H1B Visa Sponsor IT Clinical Service Support Analyst 🔥 15 hours ago Advocate Aurora Health 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings IT Clinical Service Support Analyst in remote work helping Providers and Epic users. Responsible for troubleshooting, education, and resolution of hardware and software issues. 🇺🇸 United States – Remote 💵 $26 - $39 / hour 💰 $10.2M Grant on 2019-08 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🚫👨‍🎓 No degree required Technical Support Representative 🔥 16 hours ago Granicus 501 - 1000 🏛️ Government ☁️ SaaS 📋 Compliance Website LinkedIn All Job Openings Technical Support Representative providing cloud-based software support for government agencies. Resolving technical issues and working with clients on complex/escalated cases in a customer-focused environment. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 📞 Support Engineer 🦅 H1B Visa Sponsor Cloud Postgres Technical Support Engineer, I 🔥 18 hours ago Merative 1001 - 5000 ⚕️ Healthcare Insurance ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Technical Support Engineer providing advanced technical support for Merge Healthcare products and improving customer satisfaction. Collaborating on solutions for complex technical issues within the healthcare sector. 🇺🇸 United States – Remote 💵 $53.6k - $80.3k / year ⏰ Full Time 🟢 Junior 📞 Support Engineer 🦅 H1B Visa Sponsor Java Oracle Perl SQL Customer Care – Product Technical Support Specialist 🔥 18 hours ago ZOLL Medical Corporation 1001 - 5000 ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Product Technical Support Specialist role at ZOLL, assisting patients and professionals with medical product support. Responsible for troubleshooting, documentation, and ensuring customer satisfaction. 🇺🇸 United States – Remote 💵 $19 - $23 / hour ⏰ Full Time 🟢 Junior 📞 Support Engineer 🦅 H1B Visa Sponsor View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingWi-Fi connectivitydevice pairingsmart home devicescustomer serviceproblem-solvingcomputer skills

Soft Skills

verbal communicationwritten communicationpatiencemethodical approachtime managementadaptabilitycalmness under pressure