Bilingual Inbound Sales Representative

Resolv Global

Customer Care Representative providing customer support in a remote setting for inquiries related to orders, billing, and product information. Must have strong communication skills and customer experience.

Posted 5/19/2026full-timeRemote • 🇲🇽 MexicoJuniorWebsite

About the role

Key responsibilities & impact

Provide excellent customer service through phone, email, chat, and social channels.
Assist customers with order inquiries, returns, billing questions, and product information.
Accurately enter customer and order information into internal systems.
Resolve customer concerns professionally and escalate issues when necessary.
Maintain records of customer interactions and actions taken.
Identify opportunities to improve customer satisfaction and support sales initiatives.
Collaborate with team members and supervisors to ensure smooth operations.

Requirements

What you’ll need

Advanced English proficiency with limited accent
Minimum 6 months of Customer Experience (CX) experience preferred
Strong communication and organizational skills
Professional attitude and ability to multitask
Familiarity with the U.S. healthcare system is a strong plus
Windows 11 PC (Mac not supported)
12–16 GB RAM
Dual monitors
Webcam
Fibre internet with a wired connection
Backup power solution
Microsoft Teams / Office 365

Benefits

Comp & perks

Independent contractor agreement
Weekly payments in USD

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer experienceorder managementdata entrycustomer service

Soft Skills

communicationorganizational skillsprofessional attitudemultitasking