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Bilingual Patient Services Representative
Resolv GlobalCustomer Care Representative handling customer inquiries related to orders, billing, and product information via various channels. Assisting customers through email, phone, and chat in a remote environment.
About the role
Key responsibilities & impact- Provide excellent customer service through phone, email, chat, and social channels
- Assist customers with order inquiries, returns, billing questions, and product information
- Accurately enter customer and order information into internal systems
- Resolve customer concerns professionally and escalate issues when necessary
- Maintain records of customer interactions and actions taken
- Identify opportunities to improve customer satisfaction and support sales initiatives
- Collaborate with team members and supervisors to ensure smooth operations
Requirements
What you’ll need- Advanced English proficiency with limited accent
- Minimum 6 months of Customer Experience (CX) experience preferred
- Strong communication and organizational skills
- Professional attitude and ability to multitask
- Familiarity with the U.S. healthcare system is a strong plus
- Equipment: Additional screen, headset, and stable wired internet connection required
Benefits
Comp & perks- Independent contractor agreement
- Weekly payments in USD
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceorder inquiriesreturnsbilling questionsproduct informationcustomer interactionscustomer satisfactionsales initiativesmultitaskingU.S. healthcare system
Soft Skills
communication skillsorganizational skillsprofessional attitudecollaborationproblem-solving