Customer Support Specialist – Quality
ResMed
full-time
Posted on:
Location Type: Office
Location: Peachtree Corners • Minnesota, Oklahoma, Tennessee, Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Maintain Support quality standards
- Monitor and review inbound and outbound calls, email, chat and social media responses against the Company’s support quality standards
- Identify and address potential customer interaction issues
- Provide positive feedback when applicable to acknowledge and reward the behavior
- Contribute to the team culture in a positive manner
- Be an advocate for the customer and for the team
- Assist with escalated issues and provide direction
Requirements
- Minimum 3 years working in SaaS customer service, or call center environment with interactions with customers
- Experience in HME, Home health or healthcare industry
- Knowledge of customer support best practices
- Proven track record of analytical skills
- Proven ability to work independently
- Ability to work in fast paced, collaborative, customer-focused environment
- Proficiency with Microsoft Office Suite (Outlook, Word, and Excel)
- Bachelor's degree in business, healthcare, technology, or relevant field
- Experience with Salesforce
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer support best practicesanalytical skillsSaaS customer servicecall center experienceMicrosoft Office SuiteSalesforce
Soft skills
team culture contributioncustomer advocacyindependent workcollaborationcustomer-focused
Certifications
Bachelor's degree in businessBachelor's degree in healthcareBachelor's degree in technology