Global Process Owner – Sales Operations
ResMed
full-time
Posted on:
Location Type: Office
Location: San Diego • California • 🇺🇸 United States
Visit company websiteSalary
💰 $161,000 - $187,000 per year
Job Level
SeniorLead
About the role
- Responsible for progressively developing governance and continuous improvement of process areas in the global sales operations organization
- Champion process harmonization, cross-functional integration, and digital enablers to deliver measurable business value and customer impact
- Design and put the global model into action while moving from local to global ways of working
- Understand local differences and problems, supporting the move toward shared global systems
- Align efforts with critical digital transformation programs (current and future)
- Identify processes that need to be harmonized and lead structured problem-solving efforts
- Assess and validate cross-functional impacts of proposed changes (e.g., RACI models, change impact maps)
- Partner with key roles and functions to identify opportunities, develop efficiencies, drive change, and synchronize process evolution with scalable system deployments
- Define and monitor performance KPIs to drive decision-making and continuous optimization
- Act as a change agent across regions and functions to ensure adoption and standardization
- Keep up to date with industry best practices, benchmarking, and technology trends
- Introduce process maturity models (e.g., APQC) to guide standardization efforts
Requirements
- 10+ years in sales operations, business process management, or global transformation programs
- Proven track record in leading cross-functional process redesigns
- Strong knowledge of process governance, Lean/Six Sigma, and performance frameworks
- Excellent stakeholder engagement, influence, and communication skill
- Ability to navigate ambiguity and drive alignment in matrixed organizations
Benefits
- comprehensive medical, vision, dental, and life insurance
- AD&D insurance
- short-term and long-term disability insurance
- sleep care management
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- commuter benefits
- 401(k)
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- tuition assistance
- Employees accrue fifteen days Paid Time Off (PTO) in their first year
- 11 paid holidays plus 3 floating days
- 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members
- flexible work arrangements
- competitive salaries
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process governanceLeanSix Sigmaperformance frameworksprocess redesignKPI monitoringchange impact analysisprocess maturity modelsdigital transformationcross-functional integration
Soft skills
stakeholder engagementinfluencecommunicationproblem-solvingchange managementadaptabilityalignmentleadershipcollaborationorganizational skills