Call Center Sales Representative

ResMed

Call Center Sales Representative managing inbound and outbound calls to support product resupply for ResMed. Delivering excellent customer service and collaborating with teams remotely.

Posted 4/28/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Manage inbound and outbound calls with patients to support resupply of existing products
Handle high-volume (100+) inbound and outbound calls per day
Serve as the primary point of contact for creating and booking patient orders
Complete tasks accurately and on time
Collaborate with internal and external teams to resolve issues
Monitor performance metrics and meet quality and service-level standards
Adhere to schedules and departmental procedures while working independently
Deliver exceptional customer service while effectively multitasking across multiple accounts

Requirements

What you’ll need

High school diploma required
1+ year of customer service and/or sales experience
Self-motivated with the ability to troubleshoot and adapt quickly
Strong verbal and written communication skills
Highly detail-oriented with a focus on data-entry accuracy
Ability to multitask in a fast-paced environment
Comfortable working independently
Associate’s degree and/or relevant college coursework (preferred)
Prior call center experience (preferred)
Bilingual proficiency in Spanish (preferred)

Benefits

Comp & perks

comprehensive medical, vision, dental, and life insurance
AD&D insurance
short-term and long-term disability insurance
sleep care management
Health Savings Account (HSA)
Flexible Spending Account (FSA)
commuter benefits
401(k)
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
tuition assistance
fifteen days Paid Time Off (PTO) in the first year of employment
11 paid holidays plus 3 floating days
eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data-entry accuracycustomer servicesales experiencecall center experiencebilingual proficiency in Spanish

Soft Skills

self-motivatedtroubleshootingadaptabilityverbal communicationwritten communicationdetail-orientedmultitaskingindependence

Certifications

high school diplomaassociate’s degree