ResMed

Senior Program Manager, Professional Services

ResMed

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $146,000 - $182,000 per year

Job Level

Senior

Tech Stack

PMP

About the role

  • Define program objectives, scope, success criteria, and KPIs aligned with Brightree’s strategic goals (e.g., customer adoption, retention, revenue growth).
  • Develop and maintain integrated program plans covering timelines, budgets, resources, dependencies, and milestones.
  • Govern and monitor multiple related projects, ensuring alignment across teams and workstreams.
  • Track program health, generate dashboards, and present status to executive leadership.
  • Serve as the primary point of contact for executive stakeholders, providing clear, timely updates on program performance, risks, and outcomes.
  • Identify, assess, and proactively mitigate program risks, issues, and dependencies across business units.
  • Coordinate with Product Management and Development to align program milestones with product roadmaps and release schedules.
  • Partner with Services, Support, and Customer Success to ensure readiness for post-launch activities, customer onboarding, training, and adoption.
  • Establish and drive the program governance model, including steering committees, cross-functional working groups, and escalation paths.
  • Lead post-implementation reviews and lessons-learned sessions; apply continuous improvement practices to future programs.
  • Mentor, coach, and guide Senior Project Managers and Project Managers, fostering scalable program delivery practices and supporting their professional growth.
  • Lead and successfully deliver the most complex customer programs, ensuring alignment and excellence across all projects.
  • Interact directly with customer executive teams on large, complex programs to assure strategic alignment and value realization.
  • Approximately 25-35% travel to customer sites, Brightree offices, or industry events within the United States.

Requirements

  • Bachelor’s degree in Business, Technology, or Healthcare; Master’s degree preferred.
  • 8+ years of customer-facing program or portfolio management experience in a software/SaaS environment, with at least 5 years managing complex, multi-project programs.
  • PMP Certification.
  • Demonstrated ability to organize and manage complex programs and projects in a Professional Services environment.
  • Experience developing and executing program budgets, resource plans, and timelines.
  • Proven track record leading large-scale initiatives with measurable business impact (growth, adoption, retention).
  • Excellent communication and stakeholder management skills, with the ability to lead cross-functional teams and interact with executive stakeholders.
  • Deep understanding of program governance, portfolio management, strategic planning, and organizational change management.
  • Experience collaborating with marketing and other business units to drive program success.
  • Demonstrates "drives collaboration" by building trust and strong partnerships across teams and stakeholders.
  • PgMP or equivalent certification strongly preferred.
  • Lean Six Sigma Black Belt Certification.
  • Experience working in a global, matrixed organization.
  • Familiarity with industry-standard project management methodologies and tools.
  • Prior experience in client-facing Professional Services roles.
Benefits
  • comprehensive medical, vision, dental, and life insurance
  • AD&D insurance
  • short-term and long-term disability insurance
  • sleep care management
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • commuter benefits
  • 401(k)
  • Employee Stock Purchase Plan (ESPP)
  • Employee Assistance Program (EAP)
  • tuition assistance
  • fifteen days Paid Time Off (PTO) in the first year
  • 11 paid holidays plus 3 floating days
  • 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
program managementportfolio managementbudget managementresource planningtimeline developmentrisk assessmentprogram governancestrategic planningorganizational change managementcontinuous improvement
Soft skills
communicationstakeholder managementcross-functional team leadershipmentoringcoachingcollaborationtrust buildingproblem-solvingorganizational skillscustomer relationship management
Certifications
PMPPgMPLean Six Sigma Black Belt