Research Recruiter – CX
ResMed
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $81,204 - $103,003 per year
Job Level
Mid-LevelSenior
About the role
- Participant Recruitment & Coordination
- Attend study kick-offs and create recruitment plans, screeners and communication templates
- Manage Asana cards, Rally updates, participant lists and all study-related logistics
- Handle participant communication end-to-end: invitations, reminders, follow-ups and support
- Forecast recruitment bandwidth and help allocate studies fairly across recruiters (Ops strategy)
- Provide in-session monitoring or backup facilitation when needed, including participant tech set-up and troubleshooting
- Manage consent forms, attendance tracking and Participant Sheets (p.1, In-Session & Post-Session Support)
- Upload participant notes, videos and documentation to the right folders
- Manage study incentive payments within Fair Market Value (FMV) rules
- Track budgets, approvals and reporting
- File NDAs and consent forms, ensuring everything meets Legal and Privacy requirements
- Assist in maintaining and grow participant panels, ensuring we have the right mix of demographics and conditions
- Track panel engagement, forecast usage, and support demand planning with Research Leads
- Update all recruitment and session metrics
- Support monthly and yearly reporting across studies, budgets, and participant engagement
- Spot trends and advise CX Ops & Research Leads on improvements or risks
Requirements
- Experience in research operations, participant recruiting, project coordination or similar
- Strong organizational and multitasking skills
- Familiarity with Asana, Jira, Confluence, SharePoint or similar tools
- Clear communication skills - written and verbal
- Comfort navigating Legal, Privacy and Procurement processes
- An interest in UX research, human behavior or health technology
Benefits
- comprehensive medical, vision, dental, and life
- AD&D, short-term and long-term disability insurance
- sleep care management
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- commuter benefits
- 401(k)
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- tuition assistance
- Flexible Time Off (FTO)
- 11 paid holidays plus 3 floating days
- 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
participant recruitmentproject coordinationbudget trackingattendance trackingdata managementparticipant communicationconsent managementincentive payment managementtrend analysisreporting
Soft skills
organizational skillsmultitaskingclear communicationproblem-solvingcollaborationattention to detailadaptabilitytime managementstrategic thinkinginterpersonal skills