ResMed

Lead Service Designer

ResMed

full-time

Posted on:

Location Type: Hybrid

Location: San Diego • California • 🇺🇸 United States

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Salary

💰 $171,000 - $257,000 per year

Job Level

Senior

About the role

  • As a Lead Service Designer, you will be responsible for partnering with business units across a portfolio, bringing design leadership and expertise to solve complex problems.
  • Build strong relationships to shape the role and value of design in reimagining journeys, digital platforms, and services.
  • Own and lead the design process end-to-end, from research, storytelling, strategy formation through to experimentation and enabling execution.
  • Lead the scoping, design, set up, and execution of strategic discoveries across the portfolio, ensuring alignment with business priorities.
  • Create user journey maps to visualize the user experience across different stages and channels.
  • Identify opportunities for improvement and innovation across platforms and services.
  • Develop detailed service blueprints that map out the entire service process including frontstage and back-stage activities.

Requirements

  • Minimum of 7 years of experience in design or design research, with at least 4 of those in Service and Strategic Design.
  • Strong portfolio showcasing your work and experience applying design to complex projects, in large matrix organizations.
  • Experience in applying design to help transform and scale global enterprise platforms (e.g., E-commerce, CRM, etc.) is highly desirable.
  • Bachelor’s degree in HCI, Psychology, Interaction Design, Industrial Design, Digital Design, Anthropology or relevant field is desirable.
  • Post-graduate qualifications in Psychology or another research or behavioral science-based field is highly desirable.
  • Proven ability to engage with, influence and win the support of senior decision makers through masterful story telling.
  • Proficiency in design and whiteboarding tools such as Figma, Miro.
Benefits
  • comprehensive medical, vision, dental, and life insurance
  • AD&D
  • short-term and long-term disability insurance
  • sleep care management
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • commuter benefits
  • 401(k)
  • Employee Stock Purchase Plan (ESPP)
  • Employee Assistance Program (EAP)
  • tuition assistance
  • Flexible Time Off (FTO)
  • 11 paid holidays plus 3 floating days
  • 14 weeks of primary caregiver leave or two weeks of secondary caregiver leave when welcoming new family members

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
service designstrategic designuser journey mappingservice blueprintingdesign researchstorytellingdesign processexperimentationdesign transformationdesign application
Soft skills
relationship buildingleadershipinfluencingcommunicationcollaborationproblem solvinginnovationengagementalignmentsupport winning
Certifications
Bachelor’s degree in HCIBachelor’s degree in PsychologyBachelor’s degree in Interaction DesignBachelor’s degree in Industrial DesignBachelor’s degree in Digital DesignBachelor’s degree in AnthropologyPost-graduate qualifications in PsychologyPost-graduate qualifications in behavioral science