Support Engineer

• Collaborates with business stakeholders, functional and technical workstream to understand business requirements and translate those requirements into technical solutions.
• Provides technical leadership and guidance for the incremental addition of new features of Workday HCM solutions.
• Lead the Design end to end solution for the HCM platform, Workday HCM integrations, reports, and customizations.
• Provides guidance on technical design and implementation best practices for Workday HCM solutions.
• Manages technical risks and issues and provides mitigation strategies as needed.
• Ensure technical alignment with enterprise architecture standards.
• Keep abreast of new Workday features and functionality providing recommendations to further process improvements.
• Document best practices and operational procedures.
• Facilitate continuous improvement within the environment.
• Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision.
• Take initiative to recommend process improvements and demonstrate creative thinking.
• Communicate clearly and professionally with customers, users, peers, and all levels of management.
• Adhere to the processes and policies defined by ResMed Quality, Security and IT management.

Workday Support Analyst

Senior Support Engineer