Senior Forward Deployed Engineer
Saronic Technologies
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Engineer – Complaints
ResMed
full-time
Posted on:
Location Type: Office
Location: Sydney • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Pro-actively work with The Investigation Teams to determine the investigation pathway and prioritization of escalated complaints
- Drive the closure of escalated complaints
- Provide regional complaints handling entities with adequate support and information to respond to customers
- Make timely quality decisions
- Coordination of upstream and downstream stakeholders to provide context and insight to escalated issues
- Participate in the preparation for audits
- Support the maintenance of procedures in accordance with ResMed’s Quality Management System
Requirements
- Engineering or Science Degree or equivalent
- 3-5 years related experience with a medical device manufacturer
- Experience with the end-to-end complaint handling process
- Experience with vigilance reporting of medical device incidents to regulators
Benefits
- Health technologies that people love
- AI-powered digital health solutions
- Cloud-connected devices
- Intelligent software
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
complaint handling processvigilance reportingquality management system
Soft skills
decision makingstakeholder coordinationproblem solvingcommunication
Certifications
Engineering degreeScience degree