Account Manager

Resi

Account Manager owning client relationships for Resi, a marketing operating system for multifamily housing. Guiding onboarding, launches, platform success, renewals, and growth opportunities.

Posted 8/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management with a focus on multifamily marketing, project coordination, and client relationship building. Proficient in digital marketing fundamentals and capable of aligning client goals with service offerings.

Highest-signal resume keywords

Multifamily Marketing ExperienceAccount Management ExperienceProject Management SkillsTechnical FluencyVerbal And Written Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementProject CoordinationDigital Marketing FundamentalsSEOPPCClient OnboardingImplementationContract ProcessingRisk ManagementPerformance Services

Soft Skills

Service InstinctCommercial AwarenessCritical ThinkingListening SkillsPersonable Manner

Industry Keywords

Multifamily MarketingClient Experience PracticesTechnical Account ManagementClient FeedbackIntegration Management

About the role

Key responsibilities & impact

Serve as the single point of contact for an assigned portfolio of accounts
Guide clients through onboarding, implementation, launch, and continuous success across Resi’s products and services
Learn clients’ marketing goals and proactively manage accounts toward those goals
Anticipate needs, flag risks early, and provide recommendations
Coordinate projects, maintain timelines, and recover slipping projects
Set and manage expectations around scope, timelines, and client feedback
Handle first-line client questions and quick fixes, escalating technical issues to the Technical Account Manager
Partner with the Technical Account Manager on integrations and complex builds
Collaborate with support, product, engineering, design, and sales teams
Identify opportunities for additional Resi services and surface them to the account executive
Prepare and process renewal and client-requested addition contract paperwork
Surface client feedback and demand patterns to the product team
Help improve client experience practices

Requirements

What you’ll need

Multifamily marketing experience required
5+ years of direct account management experience, ideally on the agency side, or a similar role
Service instinct paired with commercial awareness
Technical fluency sufficient to understand the platform, direct clients and internal teams, make quick fixes, and identify when to involve the Technical Account Manager
Strong project management instincts and ability to manage multiple accounts without losing detail
Superior verbal and written communication
Exceptional organization
Ability to prioritize and reshuffle work as needed
High critical thinking and ability to connect Resi’s direction with client goals
Comfort with digital marketing fundamentals, including SEO, PPC, websites, and multifamily performance services
Strong listening skills
Personable, confident, composed, and engaging manner

Benefits

Comp & perks

A remote-only, flexible work environment
Discretionary time off
Medical insurance
Dental insurance
Vision insurance
Parental leave
401(k) match
Education reimbursement
Wellness reimbursement
Work from home kickstart stipend
Performance bonus of up to 10%