Case Management Associate, Life Insurance
Zinnia
Total Loss Claims Adjuster
Reserv
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests
- Gather necessary information from customers to successfully adjudicate the claim and explain policy, coverage, and appropriate course of action
- Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
- Coordinate with our salvage vendor partners for the movement of damaged vehicles and assist with rental reimbursement
- Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
- Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
- Negotiating and communicating all total loss settlements per company and state guidelines within approved payment authority
- Provide input for continuous development of claims guidelines, best practices, and process improvements
- Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim
- Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications
Requirements
- Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
- Minimum of 3 years of experience on point and concentrated in transportation claims adjusting, ideally with:
- Total Loss adjusting experience
- First-party Comp and Collision
- Third-party Property Damage Liability
- Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
- Willing to obtain all licenses within 60 days, including completing state required testing
- Knowledge of state regulations, policy provisions, and standard operating procedures
- Commercial experience preferred
- Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures
- Curious and motivated by problem solving and questioning the status quo
- Desire to engage in learning opportunities and continuous professional development
- Willingness to travel for client and claims needs
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims adjustingtotal loss adjustingfirst-party comp and collisionthird-party property damage liabilitydata analysisnegotiationcomplianceprocess improvementcustomer serviceinventory management
Soft skills
problem solvingcuriositymotivationcommunicationdecision makinginterpersonal skillsorganizational skillsadaptabilitycontinuous learningleadership
Certifications
adjuster licenseDesignated Home State (DHS) license
