Advertising Account Executive
American Trucking Associations
Claims Adjuster, Auto Delivery and Rideshare
Reserv
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage delivery and rideshare-focused commercial auto physical damage claims, including driver and third-party incidents
- Interact directly with delivery & rideshare drivers and affected third parties, ensuring smooth, empathetic, and timely resolution of claims
- Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests
- Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
- Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
- Coordinate the repair of damaged vehicles and assist with rental reimbursement
- Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
- Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
- Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
- Provide input for continuous development of claims guidelines, best practices, and process improvements
- Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim
- Collaborate with product and engineering teams to refine claims processes and tools
- Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications
Requirements
- Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
- Active insurance adjuster’s license by way of a designated home state, or home state
- Minimum of 3 years of experience on point and concentrated in commercial auto delivery & rideshare APD claims adjusting
- Experience with first-party comp & collision
- Experience with third-party property damage and bodily injury
- Experience with total loss and liability investigations
- Experience with Ride Share (or TNC/Livery) is required
- Willing to obtain all licenses within 60 days, including completing state required testing
- Knowledge of state regulations, policy provisions, and standard operating procedures
- Commercial experience preferred
- Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures
- Curious and motivated by problem solving and questioning the status quo
- Desire to engage in learning opportunities and continuous professional development
- Willingness to travel for client and claims needs
