Reserv Claims

Claims Specialist

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests
• Gather necessary information from customers to initiate the claim and determine the appropriate course of action
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Coordinate the repair, if necessary, for the property damage
• Recognize requirements for potential escalation should the loss no longer meet criteria for your handling
• Communicate and coordinate with involved parties regarding negotiations and settlement
• Provide input for continuous development best practices, and process improvements

Auto Property Damage Claims Adjuster

• Manage property claims end-to-end, from first notification of loss through to settlement
• Built and maintain high-quality relationships with stakeholders, brokers, and policyholders, consistently meeting the service standards our clients expect
• Prioritise and organise a varied caseload, working within system driven SLAs and workflows to keep claims moving efficiently
• Communicate clearly and professionally - whether that's a coverage letter, a call with a claimant, or an update to a client adapt quickly in a past-paced enviroment

Property Claims Adjuster

Director

• Lead and manage a team/teams of claims professionals handling agriculture and property claims across diverse accounts.
• Consistently deliver on objectives, overcoming challenges to exceed operational and performance targets.
• Implement and maintain best practices for claims handling, including intake, investigation, evaluation, settlement, and recovery, tailored to both agriculture and property claims.
• Monitor and analyze claims data to identify trends, patterns, and opportunities for process improvement specific to the agriculture and property sectors.
• Ensure alignment of team performance with client and customer expectations for the claims process.
• Serve as the primary escalation point for complex or disputed claims, offering strategic direction and resolution.
• Ensure the accuracy and adequacy of claim reserving practices across all managed claims.
• Develop and execute strategies to mitigate fraudulent claims and ensure compliance with legal, regulatory, and industry standards.
• Foster a positive and collaborative work environment, promoting teamwork and encouraging professional development within the team.
• Take ownership of performance management; attract, hire, retain, and train high-performing claims professionals with expertise in agriculture and property claims.
• Collaborate with internal teams such as Account Management, Compliance, and Claim Operations to resolve escalated or high-complexity claims issues.
• Build and maintain strong relationships with external stakeholders, including farmers, landowners, policyholders, agents, brokers, and legal representatives.
• Prepare and present detailed claims reports, metrics, and analysis to clients, offering expert advice on claims trends and risk mitigation strategies specific to agriculture and property.

Property Claims Director

Bilingual Auto Property Damage Claims Adjuster

• You'll provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
• You'll manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Coordinate the repair of damaged vehicles and assist with rental reimbursement
• Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
• You'll ensure compliance with specific state regulations, policy provisions, and standard operating procedures
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
• Provide input for continuous development of claims guidelines, best practices, and process improvements
• You'll oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Complex Claims Adjuster – Auto and Property Damage

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Coordinate the repair of damaged vehicles and assist with rental reimbursement
• Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
• Provide input for continuous development of claims guidelines, best practices, and process improvements
• Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications.

Commercial Complex Claims Adjuster – Auto Damage

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
• Manage an inventory of claims, analyze coverage and identify any potential coverage issues.
• Establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Ability to handle all aspects of general liability claims not limited to but including Slip and Falls, Habitational, Risk Transfer, Construction, and New York Labor Law
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
• Provide input for continuous development of claims guidelines, best practices, and process improvements
• Oversee and direct outside investigative service providers, client counsel and investigative services to resolve the claim while closely with the client.
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications